Clas Ohlson is a dynamic, fast-growing retailer with stores in Sweden, Norway, Finland, Germany and the UK. They were looking for a multicarrier shipping platform that was intuitive to use and easy to integrate with their key systems – unlike the custom-built solution they had been using.
The custom-built TMS (Transport Management System) Clas Ohlson was using to ship and track orders was far from ideal. As Process Developer, Daniel Thyberg explains: “We were reliant on a few people who had know-how in-house to prepare the EDI files and manage our carriers. This was highly risky because there was only a small team maintaining it and they could leave the business… at any time.”
The outdated technology also posed a problem for the business. “The way the technology worked, you were unable to integrate and exchange data in real time with our other key systems which meant it was impossible to make dynamic business decisions. Also, it didn’t match our future needs in terms of architecture and technology as we embarked on a large IT investment program which included upgrading our financial, warehouse, ERP and shipping systems.”
Benefits of nShift
GrowthAccess to world’s largest carrier library
ConvenienceClick and collect, parcel lockers
With nShift DeliveryHub, Clas Ohlson now have a multicarrier shipping platform that integrates with their other key systems and enables them to continuously improve the customer delivery experience.
Having access to the world’s largest carrier library means they can now easily add and maintain carriers without having to build the integrations themselves. And that’s given them the freedom to explore more delivery options than ever before. Daniel Thyberg explains: “It allows us to start on a really small scale and if it’s a hit we can roll it out quickly to other areas of the business.
“We can also automatically send notifications about the location of the parcel to the customer, to enhance their delivery experience.”