From its warehouse outside Kalmar, Sweden, Hatstore Scandinavia AB ships customized caps and hats to customers across Europe and the US.
As order volumes increased, so did pressure on the support team to trace delayed parcels. The lack of real-time visibility slowed responses and created unnecessary frustration for customers and staff alike.
Before switching to nShift’s RFID-enabled solution, Hatstore couldn’t easily track small parcels once they left the warehouse.
The company wanted to find a way to follow every shipment’s progress, from booking to delivery, while minimizing manual updates and providing proactive customer notifications.
Hatstore implemented nShift Ship integrated with RFID labels, which send shipment data automatically through electromagnetic fields. The upgrade transformed parcel visibility and allowed Hatstore to automate customer notifications.
Everything you need to know about RFID:
Stands for Radio Frequency Identification
Transfers data wirelessly through electromagnetic fields
RFID chips can be placed in freight labels to automate scanning
Shipment data updates the moment the label passes an RFID reader
Notifications are sent automatically to customers once scanned
With the integration complete, Hatstore now manages, prints, and tracks all shipments from a single system, cutting manual admin and delivering faster, clearer updates to customers.
The impact was immediate: Hatstore’s Customer Service Department reduced parcel-tracking cases by 90%, saving time and improving satisfaction.
The result: fewer inbound calls, faster resolutions, and a smoother delivery experience from order to doorstep.