Hemimex produces and ships non ferrous metals such as bronze and copper, tailored to each customer’s exact specifications. This means packages can vary significantly in size, weight and format, making shipping a complex, time consuming task.
To keep up with demand and reduce manual work, Hemimex sought a way to automate delivery processing and eliminate repetitive data entry.
Hemimex ships up to 90 orders a day. Each order has unique dimensions that must be entered correctly for each carrier. Small inconsistencies in length or thickness could result in incorrect pricing, wrong routing or delays.
Each carrier expected data in a different format, so Hemimex staff repeatedly retyped shipment details by hand - facing errors, slowing their process and producing inconsistent communication.
The company needed automation that could accommodate their complex product variations and unify communication for customers.
Hemimex considered two possible solutions for automating their delivery management process. One was a web-based solution that would save the company 1 hour (out of a total of 4 hours) a day. The other, slightly more expensive, solution involved an integration of nShift with the company’s ERP package, M-Soft, which would save 3 hours (out of 4) every day. Hemimx opted for the latter option and the new system went live.
During implementation, the Hemimex team appreciated the level of support provided.
nShift ensured that label formats, routing rules and carrier requirements were automatically matched, eliminating the need for employees to manage these variations manually.
Once live, the new system immediately reduced daily delivery processing from four hours to one. Track and trace emails are now unified, and customers receive consistent communication for every order.
The automated workflow also reduced errors linked to manual entry, made onboarding easier for warehouse staff and allowed employees to spend more time on higher value tasks.
Customer and employee reaction was overwhelmingly positive: