Founded in Japan in 1915, Makita is one of the world’s leading power tool manufacturers, delivering professional equipment to industrial, commercial, and consumer markets. Its Finnish subsidiary, Makita Oy, operates as part of a larger group with multiple European affiliates, each previously using different systems to manage shipments.
This fragmented setup made it difficult to share data, compare carrier performance, or ensure consistent quality across regions. The company needed a single, integrated shipping solution that would bring structure, scalability, and cost control to its European operations.
Operating in several European countries, Makita was using different, non-standardized shipping systems. This created unnecessary complexity, additional costs, and inconsistent service.
The company wanted to simplify the delivery management process, reduce manual handling, and provide a unified, reliable experience for both staff and customers.
By implementing nShift Ship as a standardized solution, Makita Oy was able to automate delivery management, label printing, and tracking across all its European branches.
The platform’s tracking capabilities have also improved communication and reduced workload for Makita’s warehouse and customer service teams.
Andrew also highlights the importance of the partnership itself, adding that the collaboration has gone beyond technology:
Makita Oy now benefits from a unified, efficient shipping process across all its European branches. Manual administration has dropped sharply, tracking is automated, and customers can self-serve shipment information, improving both operational speed and satisfaction.