How to make your post-purchase experience into a revenue driver
Consumer expectations of ecommerce have never been higher. Three in five shoppers will choose retailers that offer delivery requirements which meet their own requirements – convenience, speed, or a mixture of the two.
The customer experience doesn’t end with the “pay” button. The right post-purchase experience can transform deliveries and returns into a growth engine.
In this guide, “Shipping for growth”, nShift explores how retailers can continue to keep their customers satisfied as they grow.
This includes:
- Laying the foundations for growth with flexibility and efficiency
- Offering a greater choice of delivery and returns options
- Building loyalty by making returns easy
- Growing internationally with flexible carrier relationships
Enjoy the Read!
