Mattias Gredenhag, CTO, nShift
Shoppers everywhere enjoy shopping with smaller, independent stores, often more than the big online marketplaces. They know they get a personalized, tailored customer experience they mightn’t find anywhere else.
That’s easy to do inside one’s own shop, but when your customers are shopping via the web, that experience can look very different – and their expectations are higher.
The truth is that despite consumers’ preference for smaller businesses, they will not compromise when it comes to the speed and smoothness of the delivery experience.
Research has found that poor or unclear delivery and returns options lead to over 80% of customers abandoning their shopping carts before purchase. Reasons include: excessive “hidden extra” costs like shipping (stated by 48% of shoppers), slow deliveries (22%), and unsatisfactory returns policies (12%).1
But growing businesses often have few options available that can cover the whole experience, from end to end.
That’s why we have drawn on our global leadership in delivery management to help small and mid-size businesses (SMBs) turn deliveries into growth - and compete with the biggest brands.
Our goal is to provide a platform which helps SMBs turn fulfilling deliveries into an opportunity to differentiate and build customer loyalty. Giving customers a better experience will encourage customer loyalty, repeat purchase, driving growth.
The nShift SMB suite comprises choices at checkout, delivery management, and from Q3 2023, returns capabilities. Together, these enable retailers to offer a compelling customer experience, provide a range of delivery options for domestic and international shipping, manage inventory more closely, and digitize returns processes.
It is quick to install, cost-effective, and integrates seamlessly with ecommerce applications and marketplaces including Shopify, WooCommerce, Klarna, and Magento among many others.
More than anything else, it’s been designed from the ground up to provide an exceptional experience for customers. And that means a better service, and better revenues.
Find out more about our offering
1https://baymard.com/lists/cart-abandonment-rate