Blog
Learn more about the world of delivery management. Industry insights.
Latest trends. Future innovations. It’s all here.
Latest trends. Future innovations. It’s all here.
Blog
The trends that will shape ecommerce delivery in 2025
by Johan Hellman, vice president, product & carrier at nShift
Read the article
Retail and Logistics Insights Unpacked: Key Takeaways to Help You Grow in 2025
Every January buzzes with opportunity and urgency. 2025 is no exception: as the new year unfolds...
How SMEs can use the delivery management process to maximize revenue in 2025
By Carl Nilsson, VP of Platforms & Marketplaces
Are you ready to get started?
Singles’ Day – what can we learn from the world’s biggest ecommerce event?
Mattias Gredenhag, CTO at nShift
Warehouse logistics the key to unlocking ‘unified commerce’ in 2025
by Johan Hellman, vice president, product & carrier at nShift
The trends that will shape ecommerce delivery in 2025
by Johan Hellman, vice president, product & carrier at nShift
Helping Hairlust achieve a 615% increase in international shipments
By Gary Carlile, EVP Customer Growth
Reaching international customers could mean Black-Friday success
by Gary Carlile, Executive VP of Customer Growth
Turn Black Friday bargain hunters into life-long customers
by Johan Hellman, VP Product and Carrier Management
Laithwaites toasts enhanced customer delivery experience with nShift
by Gary Carlile, Executive VP of Customer Growth
Growing ecoms: achieve peak-season success with ecommerce experience software
by Mattias Gredenhag, CTO at nShift
Reducing peak-season complaints with the right ecommerce delivery management solution
by Sean Sherwin-Smith, Post-Purchase Product Director
Understanding Belgium’s new mandatory two delivery method
by Sean Sherwin-Smith, Post-Purchase, CX, and Sustainability Product Director
How can retailers win over younger customers during peak season 2024?
by David Carey, SVP Customer Experience
Customers won’t forgive peak-season errors – invest in the right delivery-management platform
by Sean Sherwin-Smith, post-purchase product director at nShift
Delivering Black-Friday success with the right enterprise-shipping software
by Gary Carlile, Executive Vice President for Customer Growth at nShift
Returns offer key to peak performance this Golden Quarter
by Sean Sherwin-Smith, Product Director Post-Purchase
Deliveries are the difference-maker for GenZ shoppers
by Sean Sherwin-Smith, Product Director Post-Purchase
Get Ready for Black Friday: 5 Essential Tips for Ecommerce Success
Years ago, it was a shopping sensation confined to North America. But today, Black Friday is a...
Landmark Global joins nShift carrier network to boost international ecommerce deliveries
by Sebastian Vinberg, Strategic Carrier Partnership Manager
nShift and DHL Germany plan for parcel locker growth
by Sebastian Vinberg, Strategic Carrier Partnership Manager
nShift named a Representative Vendor in 2024 Market Guide for Multicarrier Parcel Management by Gartner®
by Mattias Gredenhag, CTO at nShift
Enabling personalized deliveries with upgraded nShift Checkout
by Sean Sherwin-Smith, Product Director PostPurchase
Mid-market retailers: focus on last mile deliveries to drive growth
by Jeroen Terheggen, VP for Mid-Market
Five steps to success for achieving delivery & experience excellence this peak shopping season
by David Carey, SVP Customer Experience
Report finds delivery is the biggest barrier for buying internationally
Blog by: Gary Carlile, EVP Customer Growth, nShift International deliveries can be a challenge for...
How to Improve Customer Loyalty: 5 Tips to Optimize Your Delivery Experience
In today's fast-paced world, customers are the masters retail realm. They demand nothing less than...
Creating meaningful delivery emissions reduction strategies
Consumers care more than ever about their ecommerce carbon footprint. Here are four strategies to...
Why a “one-stop shop” provider is best for delivery management software
Having invested in many areas of the customer experience, retailers are taking a closer interest in...
nShift partners with Loqate to help retailers build profitability and loyalty
Getting deliveries to the right destination accurately and on-time is mission-critical for...
Tech failures plague peak-season profits – invest in a reliable delivery management system
Retailers and warehouses must invest in logistics-management software now, while there is still...
Reliable delivery-management software essential for the supply chain of the future
Retail Week’s “Supply Chain 2025” report, sponsored by nShift, makes the case for powerful...
What are the three Cs of ecommerce deliveries in 2024?
Almost 60% of shoppers said a good delivery experience has directly encouraged them to purchase...
Delivery management holds the keys to customer conversions and retention
Four ways that enterprise-shipping software can support the future of ecommerce delivery by...
What is the ROI on delivery management software?
In retail, the checkout process is a critical juncture. It is the point where consumers either...
Companies struggling to provide emissions data ahead of CSRD
Retailers and warehouses that leave emissions tracking until later risk finding it harder to comply
Post-Christmas returns activity is highest on “Returns Wednesday”
Wednesday 27th December saw returns hit their post-Christmas peak. How can retailers minimize the...
Does CSRD matter for retailers?
Companies are still under-prepared for the EU Corporate Sustainability Reporting Directive (CSRD),...
5 Tips for Improving Your Reverse Logistics and Returns Process
Reverse logistics and returns management are pivotal facets of any online retailer's supply chain....
Returns Management Software: A Quick Guide On What To Consider
For e-commerce retailers, managing returns is a complex and costly aspect of the supply chain. From...
Helping retailers reduce last mile emissions and fulfil reporting needs with nShift Emissions Tracker
As demand for greater sustainability becomes impossible to ignore, retailers must explore ways to...
How are UK shoppers thinking about Christmas 2023?
How They’ll Spend It, produced by Retail Week in partnership with nShift, explores UK shoppers'...
Cash-conscious Brits prefer free e-commerce delivery over speedy shipments
58% agree they would buy again from retailers who deliver efficiently, as new research reveals that...
nShift partners with HelloDone to personalize the post-purchase experience
Creating the best customer experience is vital to building profitability and loyalty. This is the...
nShift unveils seven major trends that will impact ecommerce delivery in 2024
As the end of another year approaches, it’s time to look ahead at what 2024 might have in store....
IMRG finds retailers’ delivery and returns propositions are crucial to the Ecommerce customer experience
A new report by UK ecommerce organisation IMRG, gives a “state of the nation” of delivery and...
Five customer complaints and how order-tracking software helps reduce them
Customers will abandon retailers over late deliveries. Ecommerce delivery tracking can reduce WISMO...
Shipping for growth in ecommerce delivery
European ecom sales are set to hit $900bn. The right shipping software helps retailers build their...
Online delivery management software: buy, don’t build
How retailers can tap into digital innovation in ecommerce delivery
How New Emissions Tracker Aims to Support Retail Sustainability Reporting
New carbon-emissions tracking tool will help businesses demonstrate sustainability in retail as...
Protecting Black Friday profits with ecommerce delivery
Retailers can’t take Black Friday success for granted and must invest in the right delivery...
nShift Insurance offers simple, carrier agnostic protection for ecommerce deliveries
Though retailers’ ecommerce delivery teams take great care in packaging items for delivery to...
Four steps retailers can take toward sustainable shipping
Most shoppers today say they prefer to buy from sustainable retailers. For ecommerce and...
Benefits of implementing a comprehensive carrier management system
In today's highly competitive business environment, no company seeking to optimize its enterprise...
Logistics teams spend 50% of time on manual tasks
Mattias Gredenhag, CTO nShift enables warehouses to automate crucial delivery management processes
Overcome cross border delivery challenges in time for Black Friday
Reach new global markets in time for Black Friday as APG eCommerce joins the nShift carrier library...
The ‘refund effect’: Retaining revenues with better retail returns
A recent study has shown that with the right retail returns software and strategies in place,...
Helping retailers meet customer choices in sustainability
Sustainability matters. It promotes a healthier and more ethical way of living and helps ensure a...
Seven steps to delivering ecom success
Despite global economic uncertainty, the long-term growth of the ecommerce sector looks set to be...
Retailers convert 30% of returns to exchanges by going digital
Returns are a fact of life for online retailers. But they can also be a major drain on profits.
2023 Trends in Ecommerce Last Mile Delivery Options
The ecommerce industry continues to grow, and with it, the demand for last mile delivery options....
How to improve the efficiency, customer satisfaction, and cost-effectiveness of your delivery management process
Efficiency, customer satisfaction, and cost-effectiveness are critical factors in delivery...
The role of nShift in warehouse logistics and inventory management
Warehouse logistics and Inventory management systems play a crucial role in helping businesses...
Enhancing the post purchase customer service with nShift
In today's digital era, consumer expectations are higher than ever when it comes to online shopping...
Delivery Management Software Trends for 2023
The world of delivery management software is constantly evolving, with new trends emerging all the...
Introducing nShift's end to end delivery management software
nShift is a leading delivery management software company that offers comprehensive software...
How WISMO Tracking software can increase customer loyalty
WISMO Tracking is a crucial aspect of e-commerce delivery management that can significantly impact...
How can branded parcel tracking and better deliveries build loyalty?
In today's highly competitive e-commerce market, retailers need to find ways to stand out from...
The latest trends in ecommerce delivery tracking
Delivery tracking is an essential part of the e-commerce customer experience. It allows customers...
Choosing the Right Delivery Tracking Software for Effective E-commerce
Choosing the right delivery tracking software is crucial for effective delivery management....
Five ways to reduce costs and failed deliveries with parcel tracking
Delivery costs can be a significant expense for businesses, especially those that rely heavily on...
How to review data collected by your shipment tracking system
Data collected by shipment tracking systems is invaluable for delivery optimization. Reviewing and...
How does order tracking software help with delivery management?
Order tracking software is an essential component for e-commerce businesses. Ensuring that...
The best practices for tracking emissions for last mile sustainability
Today, retail and e-commerce businesses are increasingly being held accountable for their carbon...
The latest technologies for the ecommerce carbon footprint
Businesses are responsible for minimizing their ecommerce carbon footprint and contributing to a...
The importance of tracking carbon emissions in delivery management
As the world becomes more environmentally conscious, businesses are increasingly expected to adopt...
The cost of emissions & benefits of emissions reduction for businesses
As the world grapples with climate change, businesses increasingly recognize the importance of...
What is the case for sustainable shipping in ecommerce and retail
The growing importance of sustainable shipping practices has made it a top priority for businesses...
The challenge of tracking emissions in last mile delivery
Tracking emissions is a complex and challenging task that requires reliable data sources,...
The future of emissions tracking software for sustainable logistics
In recent years, there has been a growing concern about logistics sustainability and the delivery...
How to use data for carbon emissions reporting
In recent years, there has been an increasing focus on environmentally friendly and sustainable...
How nShift is solving the challenges of reverse logistics and returns
Navigating the complexities of e-commerce isn't without its challenges, especially when it comes to...
Reverse Logistics in E-commerce
As retailers and webshops grow, the volume of returns due to various reasons such as defects,...
What are the benefits of well-executed reverse logistics?
Around 10-20% of items purchased online are returned to the retailer or webshop. The reasons for...
Ecommerce Returns: 5 Expert Tips to Best Practices
Effective returns management is an important part of the customer experience, especially in...
Reverse logistics and sustainability: how to reduce your environmental impact
Returns and reverse logistics are vital for reducing waste and extending the lifespan of products....
The cost of poor reverse logistics: how to avoid waste and save money
Handling returned products can be costly for businesses, making cost savings a priority. Effective...
The future of reverse logistics: how technology is changing the way we think about returns
The growing return rate in the retail industry has made management returns and the reverse...
Understanding the costs in reverse logistics
Reverse logistics, or managing returned goods, is an essential aspect of supply chain management....
The future of last mile tracking: trends shaping the delivery industry
As e-commerce continues to grow, so does the importance of last-mile tracking. Customers want to...
Three strategies for international ecommerce expansion
International expansion represents a major opportunity for ecommerce companies. In Southeast Asia,...
nShift named in 2023 Gartner® Europe Context: ‘Magic Quadrant™ for Transportation Management Systems’
We are delighted to be named as a Notable Vendor in Gartner report, “Europe Context: ‘Magic...
Last Mile Delivery Trends in 2023
The last mile of delivery is the final leg of the journey, when a package is transported from a...
Five strategies for building customer loyalty
For many ecommerce companies, it might feel like the path to growth lies in acquiring new...
New video: nShift experts describe the “three Rs of delivery management”
In a new set of videos, three leading nShift experts urge retailers to prioritize reliability and...
Delivery Management Software in Ecommerce Checkout Solutions: A Guide for Businesses
In today's digital age, businesses of all sizes are embracing ecommerce as a way to reach new...
Last Mile Delivery Trends in Ecommerce: The Rise of Green Delivery
The last mile of delivery is the final leg of the journey from a retailer's warehouse to the...
Knowledge is power: why are shoppers returning their purchases?
When shoppers send back their purchases, it affects each online retailer differently. But there’s...
Seamless returns: strengthening the customer experience with a digital returns process
As a consumer, have you ever experienced the frustration of returning a product and dealing with a...
How has Brexit impacted last mile delivery management?
Brexit has had a significant impact on online shopping in the UK, though the country remains by far...
How to succeed with ecommerce last mile delivery?
The right ecommerce last mile delivery management approach helps retailers and webshops retain...
Why is last mile delivery tracking important for ecommerce businesses?
Last mile delivery poses challenges such as limited choice of delivery options, last mile delivery...
What are the common last mile delivery challenges?
Last mile delivery challenges such as limited choice of delivery options at checkout, tracking...
Last Mile Logistics vs Last Mile Delivery: Understanding the Nuances
Last mile logistics refer to coordinating parcels travelling from A to B. Meanwhile, last mile...
How can last mile software help me with my ecommerce deliveries?
The right last mile delivery software can significantly impact a business's delivery management...
What is last mile delivery?
Last mile delivery (LMD) is the final phase of the delivery service where the product is...
What are the benefits of last mile delivery?
The right delivery management solutions can help webshops and retailers transform the last mile...
How are customer demands shaping last mile ecommerce?
The final mile delivery service is becoming a key battleground for ecommerce businesses and...
Why nShift is the perfect delivery management partner
In today's competitive marketplace, retailers and webshops need to do everything they can to...
Building trust and loyalty: a guide to streamlining returns and increasing revenue
Operating a clear, straightforward, and user-friendly returns process is no longer an optional...
How Green Deliveries Are Revolutionizing Last Mile Sustainability
The final mile stretch of the delivery route from the retailer's warehouse to the consumer's front...
Helping SMBs in Scandinavia punch above their weight with a compelling delivery experience
Mattias Gredenhag, CTO, nShift
Get ready for CSRD with new emissions reporting tool
nShift to launch nShift Emissions Tracker to make reporting easy
Helping DTK Group create a scalable shipping solution
Getting the right package to the right location at the right time is mission-critical for...
Increasing sales and loyalty with a digital returns process
There was a time when online retailers were reluctant to make the returns process too...
nShift partners with allcolibri to launch Positive Impact Delivery
nShift has today announced a new feature in Checkout to help retailers and customers support the...
Why manufacturers and warehouses must start tracking emissions
Some 50,000 companies doing business within the European Union (EU) will soon be compelled to...
Three ways to give shoppers the delivery options they seek
It’s no secret that each consumer wants something different from online shopping.
How to turn deliveries into recommendations
To be an ecommerce professional today is to make the customer experience the focus of everything...
Four ways to fix inefficiencies in the last mile and to unlock retail growth
By Sean Sherwin-Smith, Product Director Post-Purchase
Building a seamless end-to-end delivery experience can facilitate scalable growth
Our latest guide - Shipping for Growth explores how retailers can turn deliveries into a growth...
How to deliver a stand-out post-purchase customer experience
Brand owners are all too familiar with the idea of “moments of truth”. For auto marques, having car...
Transform e-com logistics tracking into a brand-building experience
nShift Track creates new opportunities to build the brand and grow revenue through a comprehensive...
How delivery management must drive value for customers & partners
We have launched a new suite of solutions to help retailers and warehouses stay ahead of the game!
1 in 12 retailers included free delivery in their Black Friday promos
Despite the widely reported cost of living crisis and pressures on consumer spending, only one in...
Black Friday: five lessons retailers learned this year
Creating the right customer experience is crucial to staying on top of evolving consumer...
Five ways to support sustainable shopping
One of the most stand-out stories in recent weeks was the Patagonia founder giving away the company...
Three ways to create an end-to-end delivery experience
From the moment they visit an online store to the time they receive their order, today’s consumers...
Three things to look for when choosing delivery management software
Delivery Management software is an element of the retail ecosystem that is only going to grow in...
[Infographic] Driving value for our customers
We enable e-commerce and retail customers to grow by solving their shipping and delivery management...
Five ways to get ready for Black Friday
How nShift can act as a strategic-growth enabler to help companies scale up and take advantage of...
The delivery options retailers should consider in the future
In April 2022, IMRG conducted a survey of 300 UK retailers to find out what the future of delivery...
What do retailers think of click and collect, and locker services?
In April 2022, IMRG conducted a survey of 300 UK retailers in order to establish their opinions on...
Should you be offering free delivery?
Free delivery has become the ‘norm’ in many cases, as it’s widely adopted across the online retail...
Can free delivery be used for customer acquisition?
Free delivery is increasing in popularity, as many customers have come to expect it. However, can...
Should you consider free next day delivery?
With customer demands rising, faster, and cheaper is the current expectation. In a survey of 1,000...
How did e-commerce perform in May?
After concerningly underwhelming results for the market in April, many retailers were left...
How have supply chain shortages affected retailers and consumer behavior?
Supply chain shortages have been affecting European customers for the past few years; whether it’s...
Is click and collect the future of online retail?
Click and collect became generally popular in the UK in the 2010s, at which point it felt very...
Q-Commerce: what is it, and how can retailers use it to their advantage?
What is q-commerce? Q-commerce means rapid delivery fulfilment, usually in under 30mins-1hr. Often,...
What will summer 2022 look like for online retailers?
Usually, summer sees sturdy sales, ahead of peak, as shoppers are in holiday-spending mode....
What standard delivery options should retailers offer?
In April 2022, nShift’s partner IMRG conducted a survey of 300 retailers, in order to better...
Where to start for retailers, when implementing more sustainable deliveries?
Sustainable delivery is a hot topic, and if you’re a retailer, you’re sure to have heard lots about...
How to succeed with delivery in the UK
The UK is a great market for retailers, as shoppers are keen to spend, and there’s plenty of...
Top 5 tips for an excellent delivery experience
Customers can be hard to please, as we’re used to quick, fast delivery. In order to meet the rising...
How did e-commerce perform in April?
April performance results have been long awaited in online retail, as it marks the beginning of...
Top 5 tips for providing an excellent returns experience
Nothing is more frustrating than a delayed and difficult returns process, as when making the...
How can retailers provide sustainable delivery options in the checkout?
Shoppers are becoming increasingly eco-conscious, as sustainability is becoming a trend in the...
Succeed with Delivery in the UK
The UK market is a great space for ecommerce companies, when done correctly. A major factor when it...
Post pandemic parcels: What’s changed?
Now that it feels as though we’ve moved through the worst of the pandemic—global lockdowns, and no...
5 key strategies to improve the quality of delivery
Quality delivery is vital to keep customers coming back. When a parcel arrives damaged, or late, it...
3 ways to deliver sustainably
In this blog, we’ll be taking a look at three different ways which retailers can offer a more...
Why is Brexit a big deal for delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. The shipping issues that have...
3 ways social media can improve a delivery experience
Social media dominates our lives in so many way: it keeps us connected, allows us to share...
The benefits of digitized & automated returns management
Currently, the most common method for processing a return is to use the same process as when...
Three of the biggest delivery hurdles for retailers
Providing a high quality delivery experience to customers, time after time, can prove challenging...
How did UK e-commerce perform in March?
The ecommerce market has been put under extreme pressure recently, with geo-political issues such...
What does the current downturn in the market mean for online retailers?
As we near the second quarter of 2022, the world around us is rapidly changing. With the cost of...
How should retailers update customers on delivery status?
Once customers have placed an order, and their items are on their way, they’re becoming...
“Confused objectives” risk undermining the tender process
Choosing the right delivery management platform is not a decision that businesses should take...
What are the 4 key areas retailers should focus on with returns?
It’s often difficult for retailers to know how best to approach returns, as customers have higher...
5 reasons to ship from store
With consumer demands constantly evolving and changing, retailers are always looking for different...
What’s changed in online retail, since the pandemic began?
The landscape of online retail has changed hugely, since the pandemic began in 2020. Now, as we...
Three quarters of consumers will abandon retailers over poor delivery service
Offering delivery options can cut abandoned carts by 50% Consumers often prefer to buy from...
Pick-up points and lockers: A key trend for the future of delivery?
During the pandemic, most people became very familiar with ordering deliveries to their home, as...
How did e-commerce perform in February in the UK?
At the end of February, IMRG tracked the lowest Year on Year (YoY) UK growth ever recorded in the...
40% of consumers switch online shopping brands as loyalty falls
Online retailers must improve delivery and returns experience to encourage customer loyalty Two in...
How might Brexit impact delivery and cross border shipping?
Brexit was one of the most talked about event of recent years—aside from the pandemic of...
Top 5 benefits customers experience from using a Delivery Management system
By Fredrik Warmark, Key Account Manager at nShift
The perfect range of delivery options for your online checkout
With new competition emerging from the online retail growth of the UK lockdowns, retailers are...
Have customer buying and delivery habits changed because of lockdowns?
It’s been almost two years since the pandemic started affecting the UK, and we went into our first...
From EDI file transfer to Delivery Management software: The 20-year evolution
By Johan Hellman, VP Carrier Management, nShift
The delivery trends of 2022
Delivery options in online checkouts are constantly evolving and improving. We took a look at the...
6 things to consider when deciding whether to sell on marketplaces
Many retailers have a mixed relationship with marketplaces, as they can provide access to larger...
Valentine’s Day performance
Etched into everyone’s calendar is February 14th. The day, more commonly referred to as Valentine’s...
What are Incoterms, and how can online retailers use them?
Incoterms may seem daunting and confusing to retailers, when they aren’t sure how to use them...
Expectations for Valentine’s Day performance
As we’re getting well into February, it’s the month of love, and shoppers might be looking for...
Why homemade carrier connectivity isn’t a winning strategy
By Johan Hellman, VP Carrier Management, nShift
How did e-commerce perform in January?
After a negative November, and December (although slightly better) it seems no surprise that...
How to get greener as a retailer? Learn from 3 inspiring companies
Technologically-sophisticated retailers have emerged from the Covid-19 pandemic as winners, but for...
5 ways to offer financially sustainable free shipping
Nowadays, most customers expect free delivery. After the previous two years of the pandemic,...
What’s preventing customers buying from non-UK websites?
If you were to ask a group of UK customers whether they prefer to order in the UK, or from abroad,...
Cross-border buying habits
When was the last time you ordered from another country, and how did you feel about the experience?...
Online updates: What do customers prefer?
There are many types of updates we can receive about our orders; some more helpful than others. In...
Are delivery alerts a big deal?
As customers, we’ve all seen a variety of different delivery alerts when ordering items online,...
Reviewing Europe’s parcel volumes over Christmas & New Year
It has been almost a month since we bid farewell to 2021. While many will have already happily...
The importance of quality delivery for retaining customers
When ordering from our favorite retailers, we often don’t even stop to consider why they’re our...
How did e-commerce perform in December?
IMRG’s Black Friday results showed that both growth and traffic were in the negative during...
Brexit, one year on: How has it impacted e-commerce and delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. Now, almost one year on, we’re...
