The delivery options retailers should consider in the future
In April 2022, IMRG conducted a survey of 300 UK retailers to find out what the future of delivery...
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Learn more about the world of delivery management. Industry insights.
Latest trends. Future innovations. It’s all here.
Latest trends. Future innovations. It’s all here.
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Top 5 tips for an excellent delivery experience
Customers can be hard to please, as we’re used to quick, fast delivery. In order to meet the rising...
Read the articleWhat do retailers think of click and collect, and locker services?
In April 2022, IMRG conducted a survey of 300 UK retailers in order to establish their opinions on...
Should you be offering free delivery?
Free delivery has become the ‘norm’ in many cases, as it’s widely adopted across the online retail...
Can free delivery be used for customer acquisition?
Free delivery is increasing in popularity, as many customers have come to expect it. However, can...
Should you consider free next day delivery?
With customer demands rising, faster, and cheaper is the current expectation. In a survey of 1,000...
How did e-commerce perform in May?
After concerningly underwhelming results for the market in April, many retailers were left...
Are you ready to get started?
How have supply chain shortages affected retailers and consumer behavior?
Supply chain shortages have been affecting European customers for the past few years; whether it’s...
Is click and collect the future of online retail?
Click and collect became generally popular in the UK in the 2010s, at which point it felt very...
Q-Commerce: what is it, and how can retailers use it to their advantage?
What is q-commerce? Q-commerce means rapid delivery fulfilment, usually in under 30mins-1hr. Often,...
What will summer 2022 look like for online retailers?
Usually, summer sees sturdy sales, ahead of peak, as shoppers are in holiday-spending mode....
What standard delivery options should retailers offer?
In April 2022, nShift’s partner IMRG conducted a survey of 300 retailers, in order to better...
Where to start for retailers, when implementing more sustainable deliveries?
Sustainable delivery is a hot topic, and if you’re a retailer, you’re sure to have heard lots about...
How to succeed with delivery in the UK
The UK is a great market for retailers, as shoppers are keen to spend, and there’s plenty of...
Top 5 tips for an excellent delivery experience
Customers can be hard to please, as we’re used to quick, fast delivery. In order to meet the rising...
How did e-commerce perform in April?
April performance results have been long awaited in online retail, as it marks the beginning of...
Top 5 tips for providing an excellent returns experience
Nothing is more frustrating than a delayed and difficult returns process, as when making the...
How can retailers provide sustainable delivery options in the checkout?
Shoppers are becoming increasingly eco-conscious, as sustainability is becoming a trend in the...
Succeed with Delivery in the UK
The UK market is a great space for ecommerce companies, when done correctly. A major factor when it...
Post pandemic parcels: What’s changed?
Now that it feels as though we’ve moved through the worst of the pandemic—global lockdowns, and no...
5 key strategies to improve the quality of delivery
Quality delivery is vital to keep customers coming back. When a parcel arrives damaged, or late, it...
3 ways to deliver sustainably
In this blog, we’ll be taking a look at three different ways which retailers can offer a more...
Why is Brexit a big deal for delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. The shipping issues that have...
3 ways social media can improve a delivery experience
Social media dominates our lives in so many way: it keeps us connected, allows us to share...
The benefits of digitized & automated returns management
Currently, the most common method for processing a return is to use the same process as when...
Three of the biggest delivery hurdles for retailers
Providing a high quality delivery experience to customers, time after time, can prove challenging...
How did UK e-commerce perform in March?
The ecommerce market has been put under extreme pressure recently, with geo-political issues such...
What does the current downturn in the market mean for online retailers?
As we near the second quarter of 2022, the world around us is rapidly changing. With the cost of...
How should retailers update customers on delivery status?
Once customers have placed an order, and their items are on their way, they’re becoming...
“Confused objectives” risk undermining the tender process
Choosing the right delivery management platform is not a decision that businesses should take...
What are the 4 key areas retailers should focus on with returns?
It’s often difficult for retailers to know how best to approach returns, as customers have higher...
5 reasons to ship from store
With consumer demands constantly evolving and changing, retailers are always looking for different...
What’s changed in online retail, since the pandemic began?
The landscape of online retail has changed hugely, since the pandemic began in 2020. Now, as we...
Three quarters of consumers will abandon retailers over poor delivery service
Offering delivery options can cut abandoned carts by 50% Consumers often prefer to buy from...
Pick-up points and lockers: A key trend for the future of delivery?
During the pandemic, most people became very familiar with ordering deliveries to their home, as...
New terms & conditions
As of 11th of March 2022, we have published a new and unified set of General Terms & Conditions...
How did e-commerce perform in February in the UK?
At the end of February, IMRG tracked the lowest Year on Year (YoY) UK growth ever recorded in the...
40% of consumers switch online shopping brands as loyalty falls
Online retailers must improve delivery and returns experience to encourage customer loyalty Two in...
How might Brexit impact delivery and cross border shipping?
Brexit was one of the most talked about event of recent years—aside from the pandemic of...
Top 5 benefits customers experience from using a Delivery Management system
By Fredrik Warmark, Key Account Manager at nShift
The perfect range of delivery options for your online checkout
With new competition emerging from the online retail growth of the UK lockdowns, retailers are...
Have customer buying and delivery habits changed because of lockdowns?
It’s been almost two years since the pandemic started affecting the UK, and we went into our first...
From EDI file transfer to Delivery Management software: The 20-year evolution
By Johan Hellman, VP Carrier Management, nShift
The delivery trends of 2022
Delivery options in online checkouts are constantly evolving and improving. We took a look at the...
6 things to consider when deciding whether to sell on marketplaces
Many retailers have a mixed relationship with marketplaces, as they can provide access to larger...
Valentine’s Day performance
Etched into everyone’s calendar is February 14th. The day, more commonly referred to as Valentine’s...
What are Incoterms, and how can online retailers use them?
Incoterms may seem daunting and confusing to retailers, when they aren’t sure how to use them...
Expectations for Valentine’s Day performance
As we’re getting well into February, it’s the month of love, and shoppers might be looking for...
Why homemade carrier connectivity isn’t a winning strategy
By Johan Hellman, VP Carrier Management, nShift
How did e-commerce perform in January?
After a negative November, and December (although slightly better) it seems no surprise that...
How to get greener as a retailer? Learn from 3 inspiring companies
Technologically-sophisticated retailers have emerged from the Covid-19 pandemic as winners, but for...
5 ways to offer financially sustainable free shipping
Nowadays, most customers expect free delivery. After the previous two years of the pandemic,...
What’s preventing customers buying from non-UK websites?
If you were to ask a group of UK customers whether they prefer to order in the UK, or from abroad,...
Cross-border buying habits
When was the last time you ordered from another country, and how did you feel about the experience?...
Online updates: What do customers prefer?
There are many types of updates we can receive about our orders; some more helpful than others. In...
Are delivery alerts a big deal?
As customers, we’ve all seen a variety of different delivery alerts when ordering items online,...
Reviewing Europe’s parcel volumes over Christmas & New Year
It has been almost a month since we bid farewell to 2021. While many will have already happily...
The importance of quality delivery for retaining customers
When ordering from our favorite retailers, we often don’t even stop to consider why they’re our...
How did e-commerce perform in December?
IMRG’s Black Friday results showed that both growth and traffic were in the negative during...
Brexit, one year on: How has it impacted e-commerce and delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. Now, almost one year on, we’re...
Preventing abandoned baskets, using quality delivery
For retailers, there’s nothing worse than the customer getting to the final stage of checkout, and...
Predicts 2022: Supply chain technology
The new report by Gartner® - Predicts 2022: Supply Chain Technology - allows you to gain insight...
Delivery time slots and customer satisfaction
When it comes to delivery, customers can feel worried about being at home for their parcels...
E-commerce in 2022
After a turbulent year for ecommerce and online retail, we’re all beginning to cast our minds to...
Looking back at 2021: Labor shortages and supply chain disruptions
2021 was a turbulent year for most, including retailers. Amidst a struggle for HGV drivers,...
Customer loyalty and delivery subscription services
We all have our favorites when it comes to brands, and the places we choose to buy from. Often, we...
What type of consumer does your e-com store attract?
Nowadays there is a whole range of different "types" of consumers who value different things from a...
Pacsoft Online fasas ut - vanliga frågor
1) Pacsoft Online fasas ut – vad händer nu? Plattformen Pacsoft Online kommer gradvis att tas ur...
What’s the fuss with free delivery?
We all love free delivery: it makes us feel as though we’re getting a better deal when shopping...
Click and collect: A classic, or outdated?
We’ve all heard of Click and Collect, and likely even used it; the system by which you deliver an...
UK consumer home delivery review 2021
We’re delighted to sponsor this year’s IMRG’s UK Consumer Home Delivery Review, 2021/22 and see how...
Get to know the 5 modules of nShift Returns
1 in 3 items purchased in webshops is returned. Each return costs around £20 to process. It’s too...
Return partner Fugeetex set to eliminate over-consumption
Since 2018, the previously abandoned upholstery factory in Laxå has been filled with voices,...
How did e-commerce perform in November?
In the first of our monthly series, we’ll be taking a look at November's data, in review. The aim...
Faster and faster: The rising expectation for quick delivery
Nowadays, with companies such as ASOS and Amazon offering next-day delivery subscription services,...
Black Friday 2021 in Europe: Parcel volumes
It has been a week since the world’s most infamous retail holiday. With in-store shopping making a...
The importance of appropriate packaging
We’ve all been in situations where our parcel has arrived, and we’ve been shocked as we unwrap...
Parcel damage: What it means, and how to prevent it
It can be really disappointing when you’re waiting for an item to arrive and when it turns up, your...
Social media and delivery: How do they interact?
Whether your customer base is predominantly teenagers, or those above fifty, the chances are that...
Common delivery concerns, and how to reassure your customers
Whilst we may all be used to working from home, and receiving home deliveries, there can often...
With the price of gas and energy soaring, what does this mean for delivery?
The UK economy has seen some vast changes within the last few years, particularly as a result of...
3 ways to manage customer expectations for Black Friday delivery
With the current worry surrounding driver shortages, shipping container costs, and resultant...
My Parcels collaborates with iBoxen for outdoor delivery boxes
iBoxen is building a never seen before nationwide infrastructure for outdoor delivery boxes in...
The perfect pair: Working from home, and home deliveries
During the past few years, we’ve seen unimaginable change in our expectations in our daily lives as...
nShift insights: Predictions & tips for 2021 Black Friday
It’s November (or Blackvember as retailers are calling it) and the ecommerce peak season is about...
What does the current labor shortage mean for the e-commerce industry?
With all the press surrounding supply chain issues and labor shortages, it’s hard not to feel...
How the retail landscape has evolved
Key ecommerce trends The ecommerce landscape When looking at the changes in ecommerce, it is...
Delivery Management: Business value creation through nShift
Simon-Kucher & Partners, a global strategy consultancy firm, independently interviewed almost 50...
9 returns management trends for 2022
Online shopping changed forever in 2020 and 2021. With a pandemic forcing people to stay indoors...
6 warehouse KPIs every logistics and warehouse manager should know
What are the key factors to optimize and measure when sending parcels from your warehouse?
We deliver parcels better and faster with nShift
The Danish carrier, BFT Logistik base all their scanning, communication and track & trace on...
5 reasons to digitize your warehouse returns process
A digitized, transparent and simple process means that the return quickly becomes a competitive...
Top 10 tips to efficient delivery management
Do you handle your shipments from order to delivery and back again as efficiently as you can?
Consumers demand fast, free and sustainable delivery options
Consumers increasingly demand sustainable delivery options in the online checkout, however they are...
nShift experts: The growth of e-commerce with Christian Zanders
We are delighted to present our second nShift expert: Christian Zanders, Partner and Head of...
5 tips: A holiday returns process that protects January revenues
2020 was the year when everything and everyone stopped and then had to adjust to a whole new...
Preparing your online shop for Singles Day, Black Friday and Christmas
Here we go again, it’s that time of year: Singles Day, Black Friday (or Blackvember), Christmas...
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