Why proactive communication is a game-changer for reducing customer care costs and boosting satisfaction
By Fabian Riegel, nShift E-commerce businesses know the importance of customer satisfaction. From...
How standardized tracking data helps AI agents deliver smarter customer care across the delivery journey
It starts with a simple question: “Where is my order?”
Partner Days 2025: Fostering connection, collaboration, and smarter delivery
Earlier this month, I had the privilege of hosting two in-person Partner Day events, one in...
Moments that matter in delivery: Where growth is really won in 2025
By Carl Nilsson, nShift
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Mastering A/B testing for checkout delivery options: Insights and tips for retailers
With 70% of online shopping carts abandoned at checkout, eCommerce businesses must seize every...
E-commerce under pressure: Why every delivery is putting your brand on the line
When did you last give serious thought to your delivery process and experience? For many, it still...
IMRG Delivery & Cross-Border Connect 2025: Top 5 Takeaways on delivery and post purchase experience
Gregory Mannix, Sales Director at nShift On 11 March at IMRG Delivery & Cross-Border Connect 2025,...
When is the right time to partner up in delivery and experience management?
Scalable delivery management isn’t just a tech upgrade; it’s a growth enabler. Many businesses...
Rethinking delivery management as a growth driver
When was the last time you paused to evaluate your delivery strategy? Most brands think of...
Delivering Growth Through Logistics Excellence: Top Takeaways From Our Webinar Series
E-commerce logistics are advancing rapidly. Balancing the demands of scaling operations while...
The nShift Help Center: Unlock the full value of your nShift solution
When it comes to navigating complex shipping operations, having the right support at your...
What Is Parcel Tracking Software and How It Benefits Your Customer Experience
Customers expect to track their orders with ease, and businesses that provide clear, real-time...