Delivering for shoppers in 2023
A guide to the major e-com trends and sales events of the year
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Complimentary Gartner report
2022 Gartner® Market Guide for Multicarrier Parcel Management Solutions
Getting returns right this Christmas
Preparing for January returns and building a better customer experience
The five customer complaints that matter most – and how to avoid them.
How the delivery experience can improve customer satisfaction
Four ways to create a competitive customer experience this Christmas
How orders are delivered is an essential part of the shopping experience.
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Retail readiness for Cyber Monday
Creating the best possible delivery management experience for one of the busiest days of the year and beyond
How retailers can deliver a greener Black Friday
Four steps toward sustainable shipping this November and beyond
Get ready for Black Friday
Five ways that online retailers and web shops can get ready for one of the biggest shopping days of the year
Seamless Returns
Strengthening the customer experience with a digital returns process
Shipping for growth
How building the right delivery experience can facilitate scalable growth. Three in five customers prefer to buy from retailers offering a range of delivery options.
Strengthening customer relationships at each stage of the delivery journey
Discover how creating an end-to-end e-commerce experience can build a better relationship with customers and gain more knowledge about them.
“Confused objectives” risk undermining the tender process
Identifying and defining a company’s requirements are vital to a successful tender process.
Delivering to customers and rebuilding loyalty
Four ways for online retailers to encourage repeat purchase and drive sales through an excellent delivery and returns experience.
Building the brand with distribution and delivery
Six ways retailers can take control of their deliveries & returns and strengthen relationships with customers.
Retail 2022: When technology & sustainability meet
30% of consumers choose brands that showcase environmentally-friendly practices or values. This year, the true industry leaders in retail will be those who combine tech prowess with a significant...
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