Win at Checkout
Turn more browsers into buyers with smart delivery options
White papers
Solve today’s business
challenges with nShift
Explore how nShift helps customers meet today’s business, delivery and
shipping challenges.
shipping challenges.
Featured
Moments that matter:
Three expert guides to transform your
post-purchase performance
Our three-part guide collection will help you improve the moments that shape customer experience and directly impact your bottom line.
- Win at Checkout
Turn more browsers into buyers with smart delivery options - Own the Tracking
Keep customers informed and support costs down - Fix the Returns
Go from problem to profit without compromising customer experience
Get the complete set in one download.
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Whitepaper
Ecommerce
Own the Tracking
Keep customers informed and support costs down
Whitepaper
ecommerce
returns
Fix the Returns
Go from problem to profit without compromising the customer experience
Whitepaper
retail
Growth under pressure: Winning in e-commerce when every sale counts
Retailers are under pressure to deliver more with less. The growth game has changed, and traditional strategies won't cut it anymore.
Whitepaper
Delivery management
Delivering Excellence: How Leading Brands Are Winning in Delivery Management
The best retailers don’t just ship orders: they build seamless delivery experiences that make customers spend more and come back. What do they know that you don't?
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Delivery Management
Why the customer experience is more powerful than advertising: Learn how to turn deliveries into a business-building experience
nShift can help you embrace the opportunities the delivery experience can bring and unlock a world of potential in the process.
Whitepaper
Ecommerce
The next “retail revolution”
How ecom and logistics must work together to embrace monumental change in 2025
Whitepaper
Retail
Returns
DeliveryX Returns Report 2024 [Co-sponsored]
The 2024 report will look at how returns are, more than ever, inevitable but manageable. It will harness ConsumerX research to see how charging for returns has impacted customer loyalty. Advancing...
Whitepaper
Black Friday
Delivery Management
Turning Black-Friday bargain hunters into life-long customers
Black Friday continues to represent huge opportunities for ecommerce growth. But retailers that just see this day of discounts as a chance to boost revenue at the end of the year are missing the...
Whitepaper
Delivery Management
Creating a data-driven delivery experience
How delivery and experience management (DMXM) unlocks business-changing insights for online retailers
Whitepaper
Delivery Management
Five delivery experience lessons from summer sales
How retailers can perfect their peak-season offer by applying enterprise-delivery lessons from June discounts
Whitepaper
Delivery Management
E-commerce
Creating customer choice and unlocking efficiencies: the power of multi-carrier delivery management
Multi-carrier shipping software can help online retailers increase cart-conversions and transform their delivery & experience management (DMXM).
Whitepaper
retail
ecommerce
Shopper unlocked: Inside the minds of 1,000 consumers [Co-sponsored]
How can retailers make sure they’re the ones capturing attention, maximising growth and winning online? The key is in understanding consumer wants, needs and expectations and meeting them head on.
Whitepaper
Delivery Management
Ecommerce
How mid-size retailers can drive ecommerce success with deliveries
Deliveries are crucial to the ecommerce customer experience. What happens after the customer clicks “buy” determines if they will buy again or go elsewhere.
Whitepaper
Retail
Delivery Management
Consumer Home Delivery Report 2023/4 [Co-sponsored]
The Consumer Home Delivery research provides the opinions of UK customers on all things post-purchase. By reading this report, retailers can be better equipped to meet the ever-demanding needs of...
Whitepaper
Delivery Management
Ecommerce
Building a delivery-management foundation fit for the future
A “one-stop shop” for delivery management, and a personalized delivery experience, can help drive retail growth.
Whitepaper
Ecommerce
Delivery Management
Going for gold: why peak-season preparation must focus on the delivery experience
Retailers and warehouses need to make big infrastructure decisions in “the groundwork quarter” – the first three months of the year.
Whitepaper
E-Commerce
Trends
Delivering for shoppers in 2024
A guide to the major e-com trends and sales events of the year
Whitepaper
Delivery Management
Retail
IMRG Delivery Service Index [Co-sponsored]
During May 2023, a selection of 370 retail websites were surveyed against 25 delivery-related criteria. A proportion of these criteria included reviewing how delivery-related information appeared in...
Whitepaper
Black Friday
Sustainability
How retailers can deliver a greener Black Friday
Four steps toward sustainable shipping this November and beyond
Whitepaper
E-Commerce
Last mile delivery
Shipping for Growth 2023
How a seamless last mile delivery experience enables scalable growth
Whitepaper
E-commerce
Customer Experience
The five customer complaints that matter most – and how to avoid them.
How the delivery experience can improve customer satisfaction
Whitepaper
E-Commerce
Delivery Management
Online delivery management software: buy, don’t build
Building your own delivery management software risks slowing warehouses down, restricting agility and stores up costs and problems for the future
Whitepaper
Black Friday
E-commerce
Delivering Black-Friday success: Five common mistakes and seven principles of success
New nShift guide explores the 5 common mistakes online retailers should avoid on this day to ensure Black-Friday success and customer experience excellence.
Whitepaper
Returns
E-commerce
From returns to retention: building trust while increasing revenues and loyalty
The importance of operating a clear, straightforward and user-friendly returns process
Whitepaper
Christmas
E-Commerce
Getting returns right this Christmas
Preparing for January returns and building a better customer experience
Whitepaper
Christmas
E-Commerce
Four ways to create a competitive customer experience this Christmas
How orders are delivered is an essential part of the shopping experience.
Whitepaper
Black Friday
Cyber Monday
Retail readiness for Cyber Monday
Creating the best possible delivery management experience for one of the busiest days of the year and beyond
Whitepaper
Black Friday
Get ready for Black Friday
Five ways that online retailers and web shops can get ready for one of the biggest shopping days of the year
Whitepaper
Returns
Seamless Returns
Strengthening the customer experience with a digital returns process
Whitepaper
E-commerce
Shipping for growth
How building the right delivery experience can facilitate scalable growth. Three in five customers prefer to buy from retailers offering a range of delivery options.
Whitepaper
E-commerce
Strengthening customer relationships at each stage of the delivery journey
Discover how creating an end-to-end e-commerce experience can build a better relationship with customers and gain more knowledge about them.
Whitepaper
Logistics
“Confused objectives” risk undermining the tender process
Identifying and defining a company’s requirements are vital to a successful tender process.
Whitepaper
E-commerce
Delivering to customers and rebuilding loyalty
Four ways for online retailers to encourage repeat purchase and drive sales through an excellent delivery and returns experience.
Whitepaper
Logistics
Building the brand with distribution and delivery
Six ways retailers can take control of their deliveries & returns and strengthen relationships with customers.
Whitepaper
Retail
Retail 2022: When technology & sustainability meet
30% of consumers choose brands that showcase environmentally-friendly practices or values. This year, the true industry leaders in retail will be those who combine tech prowess with a significant...
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