Solve today’s business challenges with nShift

The next “retail revolution”

How ecom and logistics must work together to embrace monumental change in 2025

Returns

DeliveryX Returns Report 2024 [Co-sponsored]

The 2024 report will look at how returns are, more than ever, inevitable but manageable. It will harness ConsumerX research to see how charging for returns has impacted customer loyalty. Advancing...

Turning Black-Friday bargain hunters into life-long customers

Black Friday continues to represent huge opportunities for ecommerce growth. But retailers that just see this day of discounts as a chance to boost revenue at the end of the year are missing the...

2024 Gartner® Market Guide for Multicarrier Parcel Management Solutions

Gartner® names nShift as a Representative Vendor in 2024 Market Guide for Multicarrier Parcel Management. The new report by Gartner predicts by 2028, global parcel delivery volumes will increase by...

Creating a data-driven delivery experience

How delivery and experience management (DMXM) unlocks business-changing insights for online retailers

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Five delivery experience lessons from summer sales

How retailers can perfect their peak-season offer by applying enterprise-delivery lessons from June discounts

Why the customer experience is more powerful than advertising: Learn how to turn deliveries into a business-building experience

nShift can help you embrace the opportunities the delivery experience can bring and unlock a world of potential in the process.

Creating customer choice and unlocking efficiencies: the power of multi-carrier delivery management

Multi-carrier shipping software can help online retailers increase cart-conversions and transform their delivery & experience management (DMXM).

retail

ecommerce

Shopper unlocked: Inside the minds of 1,000 consumers [Co-sponsored]

How can retailers make sure they’re the ones capturing attention, maximising growth and winning online? The key is in understanding consumer wants, needs and expectations and meeting them head on.

How mid-size retailers can drive ecommerce success with deliveries

Deliveries are crucial to the ecommerce customer experience. What happens after the customer clicks “buy” determines if they will buy again or go elsewhere.

Consumer Home Delivery Report 2023/4 [Co-sponsored]

The Consumer Home Delivery research provides the opinions of UK customers on all things post-purchase. By reading this report, retailers can be better equipped to meet the ever-demanding needs of...

Building a delivery-management foundation fit for the future

A “one-stop shop” for delivery management, and a personalized delivery experience, can help drive retail growth.

Going for gold: why peak-season preparation must focus on the delivery experience

Retailers and warehouses need to make big infrastructure decisions in “the groundwork quarter” – the first three months of the year.

Trends

Delivering for shoppers in 2024

A guide to the major e-com trends and sales events of the year

IMRG Delivery Service Index [Co-sponsored]

During May 2023, a selection of 370 retail websites were surveyed against 25 delivery-related criteria. A proportion of these criteria included reviewing how delivery-related information appeared in...

Sustainability

How retailers can deliver a greener Black Friday

Four steps toward sustainable shipping this November and beyond

Last mile delivery

Shipping for Growth 2023

How a seamless last mile delivery experience enables scalable growth

Customer Experience

The five customer complaints that matter most – and how to avoid them.

How the delivery experience can improve customer satisfaction

Online delivery management software: buy, don’t build

Building your own delivery management software risks slowing warehouses down, restricting agility and stores up costs and problems for the future

Delivering Black-Friday success: Five common mistakes and seven principles of success

New nShift guide explores the 5 common mistakes online retailers should avoid on this day to ensure Black-Friday success and customer experience excellence.

Returns

From returns to retention: building trust while increasing revenues and loyalty

The importance of operating a clear, straightforward and user-friendly returns process

Christmas

Getting returns right this Christmas

Preparing for January returns and building a better customer experience

Christmas

Four ways to create a competitive customer experience this Christmas

How orders are delivered is an essential part of the shopping experience.

Cyber Monday

Retail readiness for Cyber Monday

Creating the best possible delivery management experience for one of the busiest days of the year and beyond

Get ready for Black Friday

Five ways that online retailers and web shops can get ready for one of the biggest shopping days of the year

Returns

Seamless Returns

Strengthening the customer experience with a digital returns process

Shipping for growth

How building the right delivery experience can facilitate scalable growth. Three in five customers prefer to buy from retailers offering a range of delivery options.

Strengthening customer relationships at each stage of the delivery journey

Discover how creating an end-to-end e-commerce experience can build a better relationship with customers and gain more knowledge about them.

Logistics

“Confused objectives” risk undermining the tender process

Identifying and defining a company’s requirements are vital to a successful tender process.

Delivering to customers and rebuilding loyalty

Four ways for online retailers to encourage repeat purchase and drive sales through an excellent delivery and returns experience.

Logistics

Building the brand with distribution and delivery

Six ways retailers can take control of their deliveries & returns and strengthen relationships with customers.