Almost two-thirds of consumers confess that a positive ecommerce customer experience is more likely to win them over than great advertising. The best delivery experiences depend on close collaboration between logistics and ecommerce teams.
“Beyond the box – turning deliveries into a business-building experience” explains how joined-up deliveries and customer experience can:
- Get people buying - offering the right range of delivery options at checkout can boost conversions by 20%
- Keep people coming back for more – if ecommerce deliveries are managed well, two out of three customers will shop again
- Grow the retailer’s reputation - 90% of consumers trust brand recommendations from friends
- Create marketing and sales opportunities - messages about deliveries and returns see greater engagement, presenting opportunities for targeted promotions
nShift can help you embrace the opportunities the delivery experience can bring and unlock a world of potential in the process.
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