nShift Track – delivery tracking platform

Create a cutting-edge customer experience with nShift Track

Improve customer loyalty by keeping shoppers up to date with the status of their deliveries. Create new, highly engaged retail marketing channels that keep them coming back for more.

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nShift tracking solution

Some 78% of online shoppers will change brands or retailers if they don’t receive regular updates on the status of their order. 

As people grow more comfortable with buying online, they demand better customer experiences. And when they don’t get them, they will shop around.

Shoppers want relevant updates through the mobile and social channels they use daily, not the ones the retailer dictates.

They expect the interface to be on par with leading websites and marketplaces, with easy access to customer services and returns information. They expect it to be simple and easy.

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Cut support calls by 60%

When shoppers can track their orders, it drastically reduces the number of WISMO (or “where is my order”) calls


Create sales growth

Connecting with consumers in new channels when they are most engaged with the brand and products

nShift_Reputation and Loyalty

Build customer loyalty

Relevant communications help cement the brand in the customer’s mind, leading to repeat sales and recommendation

nShift Track

Create an end-to-end customer experience that builds customer loyalty

Our Misfits demo site gives you an insight into some of the features that enhance the customer experience with live versions of our Checkout, Track and Returns solutions.

View the CX product tour

Calculate your Track ROI

nShift Track delivers all this

  • A multi-channel delivery status communication solution 

    Keep the retailer and shoppers up to date with the status of delivery. This helps to reduce WISMO calls.

  • Branded tracking portal and notification

    A cutting-edge customer experience in keeping with the seller’s brand, look and feel.

  • Customer feedback
    Enable consumers to communicate directly, containing any complaints and pointing to service improvements.
  • Marketing communication

    Create marketing messages to customers when they are most engaged with the brand.

parcel tracking solution
  • ScanApp

    Provide visibility in the order tracking workflow that is traditionally an information black hole.

  • Control room feature

    Central access to all deliveries makes it easy to monitor progress.

  • Reports and insights

    Receive data-driven insights that help monitor performance among carriers.

  • Non event alerts

    Retailers can set up custom notifications if it looks like a parcel hasn’t moved and may be at risk of delay. This puts you on the front foot and can get ahead of a potential customer issue.


Read all about how to deliver a great parcel tracking experience in our complete guide. Follow this link 

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