Some 78% of online shoppers will change brands or retailers if they don’t receive regular updates on the status of their order.
As people grow more comfortable with buying online, they demand better customer experiences. And when they don’t get them, they will shop around.
Shoppers want relevant updates through the mobile and social channels they use daily, not the ones the retailer dictates.
They expect the interface to be on par with leading websites and marketplaces, with easy access to customer services and returns information. They expect it to be simple and easy.
nShift Track delivers all this
A multi-channel delivery status communication solution
Keep the retailer and shoppers up to date with the status of delivery. This helps to reduce WISMO calls.
Branded tracking portal and notification
A cutting-edge customer experience in keeping with the seller’s brand, look and feel.
Customer feedbackEnable consumers to communicate directly, containing any complaints and pointing to service improvements.
Create marketing messages to customers when they are most engaged with the brand.
Provide visibility in the order tracking workflow that is traditionally an information black hole.
Control room feature
Central access to all deliveries makes it easy to monitor progress.
Reports and insights
Receive data-driven insights that help monitor performance among carriers.
Non event alerts
Retailers can set up custom notifications if it looks like a parcel hasn’t moved and may be at risk of delay. This puts you on the front foot and can get ahead of a potential customer issue.
Read all about how to deliver a great parcel tracking experience in our complete guide. Follow this link