Post-purchase experience parcel tracking software

With a world of choice at customers’ fingertips, maintaining customer loyalty and increasing repeat purchases is more difficult than ever. Providing an excellent delivery experience can maintain strong relationships with customers and keep customers coming back.

Shoppers demand relevant delivery updates through the mobile and social channels they use daily and expect an excellent interface for customer service and returns. nShift Track helps reduce WISMO calls and build exceptional customer experience.

Cut support calls by 60%

Relevant and timely branded tracking updates can drastically reduce the number of WISMO calls

Market to customers when they’re most engaged

Upsell and cross sell relevant products when customers are most likely to be engaged with the brand and products

Build customer loyalty

Relevant communications help cement the brand in the customer’s mind, leading to repeat sales and recommendations

Gain total delivery status visibility

nShift Track keeps the retailer and the customer up to-date with all aspects of delivery. Streamline shipping logistics and improve delivery experience with total backend visibility for each parcel.

ScanApp

Provide visibility within an order tracking workflow that is traditionally an information black hole.
Control room feature

Centrally access all deliveries to monitor progress.
Nonevent alerts

Set up custom notifications for parcels that haven’t moved and may be at risk of delay to get ahead of potential customer issues.
Custom reports and insights

Receive data-driven insights that help monitor performance among carriers.