From its warehouse outside Kalmar, Sweden, Hatstore Scandinavia AB ships customized caps and hats to customers across Europe and the US.

As order volumes increased, so did pressure on the support team to trace delayed parcels. The lack of real-time visibility slowed responses and created unnecessary frustration for customers and staff alike.

Challenge

Before switching to nShift’s RFID-enabled solution, Hatstore couldn’t easily track small parcels once they left the warehouse.

An RFID printer and labels with RFID microchips are more expensive than normal label printers and labels, but it is worth the investment.

Filip Klasson

Vice President, Hatstore Scandinavia AB

The company wanted to find a way to follow every shipment’s progress, from booking to delivery, while minimizing manual updates and providing proactive customer notifications.

Solution

Hatstore implemented nShift Ship integrated with RFID labels, which send shipment data automatically through electromagnetic fields. The upgrade transformed parcel visibility and allowed Hatstore to automate customer notifications.

Everything you need to know about RFID:

  • Stands for Radio Frequency Identification

  • Transfers data wirelessly through electromagnetic fields

  • RFID chips can be placed in freight labels to automate scanning

  • Shipment data updates the moment the label passes an RFID reader

  • Notifications are sent automatically to customers once scanned

Our webshop supplier just made an XML file, which was integrated in nShift. This minimizes the number of steps it takes to print labels, which makes the entire shipping process run more smoothly.

Filip Klasson

Vice President, Hatstore Scandinavia AB

With the integration complete, Hatstore now manages, prints, and tracks all shipments from a single system, cutting manual admin and delivering faster, clearer updates to customers.

Results

The impact was immediate: Hatstore’s Customer Service Department reduced parcel-tracking cases by 90%, saving time and improving satisfaction.

Issues concerning tracking of parcels have dropped from around ten per day to just one. In the few cases where a customer calls to inquire about a delivery, we can find the parcel easily in nShift using the order number, name of the receiver, or phone number.

Dardan Drini

Customer Service Leader, Hatstore Scandinavia AB

The result: fewer inbound calls, faster resolutions, and a smoother delivery experience from order to doorstep.