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Post purchase and returns

Build loyalty and grow sales with post purchase and returns

Increase loyalty, build trust and encourage repeat purchase

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post purchase

The customer experience doesn’t end at the checkout.
That’s where the customer relationship begins

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  • Perfect the customer experience 
    We enable our customers to deliver memorable and frictionless customer experience from the buy button and beyond
  • Build trust and loyalty
    Regular communication during the delivery cycle, and a seamless returns process builds trust, loyalty, and revenue
  • Encourage repeat purchase 
    We help customers to optimize returns, reduce costs, and create remarketing opportunities

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Returns

A seamless returns offer is both a competitive advantage and the most efficient way to get returned stock back on the products available for sale again

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Customer experience

Customer experience

60% of inbound customer service calls are related to the question “where is my order”. Better tracking makes them unnecessary

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Increase revenue

30% of returns become exchanges. 12% of abandoned shopping carts are because the returns policy was not satisfactory

End-to-end delivery experience

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Create a first-class customer experience from checkout to returns

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Dynamic checkout options

Enable a superior customer experience and establish a competitive advantage

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Automated printing & delivery

Instantly print labels and documents, and automatically select the right carrier for each delivery

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Multiple carriers

Gain access to the world’s largest carrier library featuring 1,000 delivery companies around the world

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Tracking & alerts

Build loyalty and trust with customers by communicating throughout the delivery journey

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Easy returns

Create a smooth and fast returns process and encourage greater loyalty

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Exchanges

Convert returns to exchanges in a straightforward customer-centric flow

Clients

Successful brands manage deliveries with nShift

Customer stories
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Start creating the best customer experience

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