Post-purchase experience and returns

Build loyalty and grow sales with our post-purchase experience platform

What happens after customers purchase can determine whether they’ll come back for more. nShift’s post-purchase solutions strengthen the relationship between brands and their customers.

View the CX Product TourBook a demo

Exceptional delivery experience begins post-purchase​

nShift__Track

Track

Brand your tracking notifications to match your look and feel, reducing "where is my order" calls. nShift Track helps retailers communicate and unlock new marketing opportunities in key channels during the post-purchase process.

Discover Track
nShift__Returns

Returns

An intuitive returns interface provides a competitive advantage by building loyalty and increasing repeat customers. Convert 30% of returns to exchanges with a seamless returns process to further delight customers.

Discover Returns
post purchase returns 1
  • Perfect the customer experience 
    Deliver memorable and seamless end-to-end customer experience from the buy button and beyond
  • Build trust and loyalty
    Regular communication during delivery and returns simplifies the post-purchase experience, building trust, loyalty, and revenue growth.
  • Encourage repeat purchases and exchanges
    Enable customers to easily re-engage through new marketing opportunities, drive footfall into stores, and create a true omnichannel exchange experience.
Checkout-badges

Calculate Track and Returns ROI

Calculate the return on investment from using nShift in the post-purchase customer journey.

Calculate Track ROI

Calculate Returns ROI

Break out of the box

Enabling multi-carrier delivery & experience management - from Checkout through to Returns

End-to-end services - create-outlines-updated
nShift-HP-infographic-mobile-with-outlines-updated
Download infographic

Post-purchase is an essential part of end-to-end delivery & experience management (DMXM)

Book a demoContact us
Step 1

Dynamic checkout options

Offer customers the delivery options they want with the world’s largest carrier network from nShift

Step 2

Automatic booking

Automatically select the right carrier for every delivery.

Step 3

Instant label and document printing

Print correct labels and shipping documents instantly.

Step 4

Branded parcel tracking

Build loyalty and trust by enabling customers to track every parcel’s journey from beginning to end.

Step 5

Convenient delivery

Make delivery more convenient by adding options such as click and collect. Build deeper customer engagement with sustainable delivery options that reflect brand values.

Step 6

Easy returns management

Make returning products easy for you and your customers. Convert 30% of returns to exchanges.

Step 7

Simplified reporting

View and analyze all delivery data in one place.

End-to-end delivery experience

Contact us

Create a first-class customer experience from checkout to returns

basket-icon
Dynamic checkout options

Enable a superior customer experience and establish a competitive advantage

printer-icon
Automated printing & delivery

Instantly print labels and documents, and automatically select the right carrier for each delivery

truck-icon
Multiple carriers

Gain access to the world’s largest carrier library featuring 1,000 delivery companies around the world

tracking-icon
Tracking & alerts

Build loyalty and trust with customers by communicating throughout the delivery journey

easy-returns-icon
Easy returns

Create a smooth and fast returns process and encourage greater loyalty

Asset 96@2x
Exchanges

Convert returns to exchanges in a straightforward customer-centric flow

Clients

Successful brands manage deliveries with nShift

Customer stories
truck-white

Start creating the best customer experience

Book a demo Contact us

Start optimizing post-purchase delivery experience

Book a demoContact sales

See how successful brands manage deliveries with nShift

View all customer stories