Post-purchase experience and returns

Build loyalty and grow sales with our post-purchase experience platform

What happens after customers purchase can determine whether they’ll come back for more. nShift’s post-purchase solutions strengthen the relationship between brands and their customers.

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Exceptional delivery experience begins post-purchase​



Brand your tracking notifications in your own look and feel to reduce customer service “where is my order” calls. nShift Track enables retailers to market to customers and upsell products during the post-purchase process.

Discover Track


Convert 30% of returns to exchanges with a seamless returns process. A simple returns interface provides a competitive advantage by building loyalty and increasing repeat customers.

Discover Returns

Enabling multi-carrier delivery and experience management - from Checkout through to Returns

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End-to-end Services
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  • Perfect the customer experience 
    Deliver memorable end-to-end customer experience from the buy button and beyond
  • Build trust and loyalty
    Regular communication during the delivery cycle, and a seamless returns process builds trust, loyalty, and revenue
  • Encourage repeat purchase 
    Optimize returns, reduce costs and create remarketing opportunities by building a relationship with customers post purchase

Calculate Track and Returns ROI

Calculate the return on investment from using nShift in the post-purchase customer journey.

Calculate Track ROI

Calculate Returns ROI

Break out of the box

Enabling multi-carrier delivery & experience management - from Checkout through to Returns

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Post-purchase is an essential part of end-to-end delivery & experience management (DMXM)

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Step 1

Dynamic checkout options

Offer customers the delivery options they want with the world’s largest carrier library from nShift

Step 2

Automatic booking

Automatically select the right carrier for every delivery.

Step 3

Instant label and document printing

Print correct labels and shipping documents instantly.

Step 4

Branded parcel tracking

Build loyalty and trust by enabling customers to track every parcel’s journey from beginning to end.

Step 5

Convenient delivery

Make delivery more convenient by adding options such as click and collect. Build deeper customer engagement with sustainable delivery options that reflect brand values.

Step 6

Easy returns management

Make returning products easy for you and your customers. Convert 30% of returns to exchanges.

Step 7

Simplified reporting

View and analyze all delivery data in one place.

Our CEO, Lars Dige Pedersen, gives an overview of who we are and how we support our customers

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End-to-end delivery experience

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Create a first-class customer experience from checkout to returns

Dynamic checkout options

Enable a superior customer experience and establish a competitive advantage

Automated printing & delivery

Instantly print labels and documents, and automatically select the right carrier for each delivery

Multiple carriers

Gain access to the world’s largest carrier library featuring 1,000 delivery companies around the world

Tracking & alerts

Build loyalty and trust with customers by communicating throughout the delivery journey

Easy returns

Create a smooth and fast returns process and encourage greater loyalty

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Convert returns to exchanges in a straightforward customer-centric flow


Successful brands manage deliveries with nShift

Customer stories

Start creating the best customer experience

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Start optimizing post-purchase delivery experience

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See how successful brands manage deliveries with nShift

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Ask us anything you like about our products

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Book a demo

Ask us anything you like about our products

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Get the latest news and updates