The customer experience doesn’t end at the checkout.
That’s where the customer relationship begins

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Perfect the customer experience
We enable our customers to deliver memorable and frictionless customer experience from the buy button and beyond -
Build trust and loyalty
Regular communication during the delivery cycle, and a seamless returns process builds trust, loyalty, and revenue -
Encourage repeat purchase
We help customers to optimize returns, reduce costs, and create remarketing opportunities
Customer experience
60% of inbound customer service calls are related to the question “where is my order”. Better tracking makes them unnecessary

Returns
A seamless returns offer is both a competitive advantage and the most efficient way to get returned stock back on the products available for sale again

Increase revenue
30% of returns become exchanges. 12% of abandoned shopping carts are because the returns policy was not satisfactory
Create a first-class customer experience from checkout to returns
Dynamic checkout options
Enable a superior customer experience and establish a competitive advantage
Automated printing & delivery
Instantly print labels and documents, and automatically select the right carrier for each delivery
Multiple carriers
Gain access to the world’s largest carrier library featuring 1,000 delivery companies around the world
Tracking & alerts
Build loyalty and trust with customers by communicating throughout the delivery journey
Easy returns
Create a smooth and fast returns process and encourage greater loyalty

Exchanges
Convert returns to exchanges in a straightforward customer-centric flow