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Post purchase and returns

Build loyalty and grow sales with post purchase and returns

Increase loyalty, build trust and encourage repeat purchase

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post purchase

The customer experience doesn’t end at the checkout.
That’s where the customer relationship begins

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  • Perfect the customer experience 
    We enable our customers to deliver memorable and frictionless customer experience from the buy button and beyond
  • Build trust and loyalty
    Regular communication during the delivery cycle, and a seamless returns process builds trust, loyalty, and revenue
  • Encourage repeat purchase 
    We help customers to optimize returns, reduce costs, and create remarketing opportunities

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Returns

A seamless returns offer is both a competitive advantage and the most efficient way to get returned stock back on the products available for sale again

Discover Returns
Customer experience

Customer experience

60% of inbound customer service calls are related to the question “where is my order”. Better tracking makes them unnecessary

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Increase revenue

30% of returns become exchanges. 12% of abandoned shopping carts are because the returns policy was not satisfactory


Our CEO, Lars Dige Pedersen, gives an overview of
who we are and how we support our customers

Watch now

End-to-end delivery experience

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Create a first-class customer experience from checkout to returns

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Dynamic checkout options

Enable a superior customer experience and establish a competitive advantage

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Automated printing & delivery

Instantly print labels and documents, and automatically select the right carrier for each delivery

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Multiple carriers

Gain access to the world’s largest carrier library featuring 1,000 delivery companies around the world

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Tracking & alerts

Build loyalty and trust with customers by communicating throughout the delivery journey

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Easy returns

Create a smooth and fast returns process and encourage greater loyalty

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Exchanges

Convert returns to exchanges in a straightforward customer-centric flow

Clients

Successful brands manage deliveries with nShift

Customer stories
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Start creating the best customer experience

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Get the latest news and updates

Book a demo with one of our sales team today

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Ask us anything you like about our products

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