Enhancing the ecommerce customer experience when purchasing from your online store has become increasingly crucial.
As in-store shopping declines and online shopping continues to soar, establishing digital connections with your brand plays a significant role in driving a lasting customer relationship.
A quick tour of nShift Checkout
Increase revenue and customer loyalty before they hit the buy button with nShift Checkout
Delivery choiceProvide a diverse selection of multi-carrier delivery options tailored to meet the customer's needs, such as promoting sustainability.
Convenience for the shopperProvide shoppers with the freedom to select from a variety of convenient options, such as in-locker, PUDO, or flexible delivery times.
Communication to build loyaltyEngage with your customers and empower them to contribute to the success of their deliveries, fostering loyalty and encouraging repeat purchases.
A quick tour of nShift Track
Improve customer loyalty by keeping shoppers up to date with the status of their deliveries in your own branded tracking pages.
Give them a choiceEmpower your customers with the freedom to decide how they want to stay informed about their orders. With our multi-channel status updates, including WhatsApp, SMS, Email, and Social channels, they can choose the method that suits them best.
Conveniently in touchWhen shoppers can track their orders, it drastically reduces the number of WISMO (or “where is my order”) calls. Let shoppers feedback directly to you and avoid delivery frustrations.
Communicate your wayA portal that helps you to build brand loyalty and create marketing messages to customers when they are most engaged with the brand.
A quick tour of nShift Returns
Digital returns improve the experience for consumers, save time for warehouses and reduce inventory admin
Choice of refund or exchangeTurn returns into retention. Our consumer-friendly digital returns portal makes offering exchange options and refunds easier.
Convenience for your warehouse
Efficiently process returned items and prepare them for resale in record time. Unlock valuable data insights that enhance your processes and boost effectiveness.
Communication on both sidesKeep your customers informed every step of the way with our branded automated email notifications, tracking their returns throughout the entire process. Stay updated in real-time on the status of the returns as soon as data becomes available from the carrier.