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Upcoming webinars


How to offer the best tracking experience and boost customer loyalty

nShift Post Purchase CX expert Sean Sherwin-Smith guides us through the capabilities and benefits of the newest solution from nShift – nShift Track. Get ready to boost your customer loyalty!


On demand webinars

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Managing Returns in a Post-Pandemic World: Strategies for Handling Increased Return Volumes

Navigating the Challenges around Processing Times for Returns and Improving Efficiency

The Future of Post Purchase Experience in the Metaverse

In this thought leadership webinar, nShift Post Purchase CX expert Sean Sherwin-Smith peers over the bleeding edge to navigate some of the challenges retailers will face in delivering on their promise in this brave new virtual world

Maximize online conversions

Top 10 motivators that make people buy

What’s in store for online retailers in 2023?

In this webinar Mats&Axel look at how consumer behaviour will change in 2023.

How to reduce returns after Black Friday

Get insights on your returns management

The real power of Post Purchase Experience

Increase customer loyalty and accelerate sales growth.

Black Friday: How retailers can offer greener delivery and returns

Win over customers and become more sustainable by going greener in last mile deliveries and returns this Black Friday!

Are you ready to get started?

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Black Friday 2022 preview

How will Black Friday look like and what are the trends for this year? This year’s Black Friday is expected to be a challenge in the current socio-economic climate. How can retailers turn this into an opportunity?

Post-purchase experience

5 ways to increase customer retention fast with post-purchase experience. Loyalty is built during checkout and beyond. With data pointing out that consumers are more empowered and demanding far more from their online shopping experience, retailers need to offer personalized info during post purchase.

Shipping for growth

Learn how building the right delivery experience can help you scale. It’s important that retailers are able to meet customers' expectations at every stage of their growth. The issue, however, is that many – especially small and medium-sized retailers – often don’t have the necessary resources. Carl Nilsson and Erik Meyer discuss how to scale your e-commerce business

E-commerce 2022: What to expect

What might e-commerce look like in 2022, and what will be the key issues to look out for?

How do you maximize your conversion?

nShift your checkout into high gear - the best 'tips & tricks' from Mats&Axel. How many carriers should I have in my checkout? Which ones? And why? In which order? And what are you going to charge? Do I have to have the latest last-mile service or is standard shipping 3-5 days enough?

Creating the supply chain of the future: Agile, sustainable and scalable

Stay on top of constant market changes and customer demands with a resilient and sustainable supply chain. The COVID-19 pandemic forced companies to...

Delivery with seamless carrier connectivity

Accelerate sale conversion rates and gain loyal customers with a frictionless delivery experience based on high-quality carrier connectivity. The cornerstone of every great delivery experience is the carrier. However, integrating with a carrier, maintaining the connectivity, and staying convenient and innovative in delivery options can become a real headache...

E-commerce performance so far

The 2020s have caused incredible disruption from a business perspective, with the knock-on effects of Brexit, the pandemic, supply chain and cost of living crises and accelerating environmental impacts. So as the first quarter of the year is over, let's look at how e-commerce has performed so far!

E-commerce returns guide

As e-commerce continues to grow rapidly, the most unliked part of the online shopping process is becoming an even bigger problem. Yes, we are talking about returns. On average, 1 in 3 items purchased online are returned and retailers say that up to 50% of customer service time is allocated to returns management.

5 Tips for retailers to go greener in 2022

Now is the time for retailers to jump on the green train, as consumers demand sustainability. Green Retail World founder and editor, Ben Sillitoe, is covering the key issues retailers should be thinking about as they tackle the environmental agenda in 2022, as neglecting this is no longer an option.

10 Tips on how to succeed with delivery

Get delivery right with your Scandinavian customers. This webinar is a must-see for all retailers who are already doing business in Scandinavia or looking to expand their business to this region to get to know your customers and stay on top of consumer demands and market trends.

Maximize conversions with nShift Checkout

No one likes an abandoned cart. But often putting in the effort and research to see the reason behind it it’s not top priority. We have seen customer experience overtaking price and product as a key brand differentiator. Let’s see how you can use this as a golden opportunity to shine and stand out.

Sustainability sells: How to win over customers

30% of consumers choose brands that showcase environmentally-friendly practices or values. In this webinar, sustainability expert and Green Retail World Founder, Ben Sillitoe, presents best practice in retail on how to utilize tech to implement sustainable strategies and practices into your business...

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