WEBINAR SERIES
Delivering Growth: Your Path to Logistics Excellence in 2025
18-20 February 2025
Your customers expect more. Competitors are innovating fast. In 2025, success isn’t about keeping up - it’s about staying ahead.
Meant for professionals in e-commerce, retail, logistics, supply chain and more, this webinar series will give you the latest strategies defining delivery management excellence and driving sustainable growth.
Across three expert-led sessions, you’ll discover how to optimize fulfilment, elevate post-purchase experiences, turn reverse logistics into your secret weapon... and more.
Explore the Sessions Meet the Speakers
Sign up to series here
Why attend?
- Learn the key shifts in logistics that will shape 2025 and beyond.
- From fulfillment to returns, discover practical strategies to solve your biggest operational challenges.
- Get inspired by industry leaders, real-world success stories, and proven solutions.
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From Checkout Promises to Perfect Deliveries
Register to watch on demand
Every delivery promise you make is a chance to win (or lose) a customer. Learn how to align your systems, streamline fulfilment, and keep every promise you make.
What you’ll learn:
- Unify systems across checkout, warehouses, and carriers for seamless efficiency.
- Deliver on promises with reliable and accurate fulfillment.
- Scale operations with automation and improved logistics alignment.
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Speakers
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Boris Hueske
Managing Director, heyworld GmbH

Johan Hellman
VP Product & Carrier management, nShift
From Sale to Scale: Delivering Excellence Beyond Checkout
19 February • 10am GMT / 11am CET • 30 min
The post-purchase experience is where brands are made—or broken. Discover how to transform it into a competitive advantage that drives loyalty and reduces churn.
What you’ll learn:
- Reduce cart abandonment by up to 20% with personalized delivery options.
- Cut WISMO calls by 60% with branded tracking solutions.
Join the Series
Speakers
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Penny Clay
Fulfilment Optimization Manager, Hotel Chocolat

Ash Luker
Post-Purchase Consultant, nShift
From Returns to Revenue: Optimizing Returns for Growth
20 February • 10am GMT / 11am CET • 30 min
Returns don’t have to be a cost center. With the right strategies, they can become a growth engine for your business.
What you’ll learn:
- Reduce returns costs while retaining revenue.
- Track emissions in real-time to align with sustainability goals.
- Turn returns into opportunities with recommerce and circular economy models.
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Speakers
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Tobias Forsberg
Customer Acquisition Engineer, Ongoing
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Fredrik Lindhagen
lead Product innovator, nShift

Jyo Saikia
Product Specialist Director, nShift
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Delivering Excellence:
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Meet the Speakers

Boris Hueske
Managing Director, heyworld
Boris Hueske is Managing Director of heyworld GmbH a cross border eCommerce transportation solution provider. He has a degree in business administration of Philipps University Marburg with a focus on logistics and finance. Within his more than 20 years of industry experience in logistics and airfreight he took over management positions in supply chain and key account management, strategy, finance, revenue management and digitalisation. Since 2023 he is the responsible MD for Business Development, IT, Finance and HR at heyworld GmbH.

Johan Hellman
VP Product & Carrier management, nShift
With over 15 years of experience in logistics and shipping, Johan brings deep expertise in product and carrier management. He has been instrumental in developing nShift’s world-leading Carrier Network, enabling global businesses to optimize connections and streamline nearly 1 billion shipments annually. Driven by a mission to simplify shipping, Johan is dedicated to empowering businesses with smarter, more efficient delivery solutions.

Ash Luker
Post-Purchase Consultant, nShift
Ash has 10+ years of experience in domestic and international logistics. Holding various roles within Sales and Operations, Ash knows the needs and challenges customers have when it comes to cross border shipping.
At nShift, Ash is Sales Director, Global Strategic, focusing on customers and prospects with global expansion needs.

Jyo Saikia
Product Specialist Director, nShift

Tobias Forsberg
Customer Acquisition Engineer, Ongoing

Fredrik Lindhagen
Lead Product Innovator, nShift
FAQ
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What if I can’t attend live?
No problem at all! Register anyway, and we’ll send you the session recordings straight to your inbox. You’ll be able to watch at your convenience and catch every insight you might have missed. -
Who should attend?
This series is ideal for professionals in e-commerce, retail, logistics, supply chain, and related fields looking to optimize growth and operations.
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How do I register?
Simply fill out the registration form at the top of this page. It’s a quick and easy process that takes less than a minute to complete, and your spot will be instantly secured.
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Will there be a Q&A session?
Absolutely! Each session includes a live Q&A, giving you the chance to ask questions and get valuable insights directly from our expert speakers and panelists.