nShift Track replaces “Where is my order?” with proactive, branded, multi-channel updates that reassure customers and outperform traditional marketing emails by up to 5x.
Give shoppers the clarity they expect and your brand a moment that drives growth, with full visibility on shipments and carrier performance.
nShift Track is branded parcel tracking for retailers and brands. Your customers get delivery updates by email and SMS, in your brand, at every delivery milestone, and follow their parcel on a tracking page on your own website or in a widget in your webshop, while you track performance by carrier, region, or delivery method.
Send shipping, delay and delivery updates in your brand, by email or SMS, and hosted on your branded tracking page. Hundreds of carrier statuses are mapped to one set of tracking events across the nShift carrier network.
Localized templates send each update in your customer’s language, and campaigns can run per domain, so one setup covers every market.
Shipment reports and a Track dashboard you set up yourself, with statistics and trend reporting by carrier. Export to CSV or Excel, or pull the data into your own tools through the Track API.
Use nShift Companion inside Track, or connect your team’s own AI assistant through Track MCP to query shipment data in plain words.
Capabilities
From your own email domain, for the tracking events that matter to your customers. SMS carries messaging charges.
Add campaign banners and product recommendations to tracking emails and the tracking page, the messages customers open to check on their order.
Set a time window, such as no new scan in 48 hours, and send an email or SMS when it passes, with custom triggers for these non-events.
A branded tracking page or a widget embedded in your webshop, with links to customer service and returns, and split shipments shown parcel by parcel.
Your customer service team looks up a shipment by tracking or order number and sees every carrier event in one place.
Collect delivery feedback right after receipt, and follow satisfaction across carriers, products and markets.
Built-in carrier reporting, the Control Room for live shipment monitoring, and tracking data you can feed into your OMS or BI tools.
Ask how notifications, tracking pages or the Scan App work, or look up a shipment from the last 31 days by tracking or order number. Guidance from nShift Companion is advisory.
FAQ
Parcel tracking affects how often customers contact your support team, how your brand shows up after checkout, and how clearly your team sees every shipment. Here are the key things e-commerce and customer service teams usually want to know about nShift Track.
nShift Track is branded parcel tracking for retailers and brands. Your customers get delivery updates by email and SMS, in your brand, at every delivery milestone, and follow their parcel on a tracking page on your own website or in a widget in your webshop, while you track performance by carrier, region, or delivery method. nShift Track is part of the nShift platform, alongside Checkout, Deliver and Returns. For an introduction to the category, read our guide to parcel tracking software.
Your customers get every delivery update from your brand, by email from your own domain or by SMS (SMS carries messaging charges), in their own language. The tracking page links straight to your customer service and returns pages, so the next question has an answer on the same screen. Quiz saw 5x the average email marketing click-through rate on its branded communications.
With nShift Track, customers get a proactive update at every delivery milestone, so fewer of them need to ask where their order is. You can also alert customers when a parcel stalls or a scan is missing, before they contact you (custom triggers for these non-events are on the Professional and Premium plans). When a customer does call, your team finds the shipment by tracking or order number in one customer service view. ICANIWILL cut delivery-related questions from customers by 50% with nShift Track, and Apotea saw 27% fewer customer service calls.
nShift Track works with the full nShift carrier network: the nShift platform connects you to 1,000+ carriers across 190+ countries. You can browse the carriers country by country on our carrier network page. nShift maps hundreds of carrier statuses to one of seven main status categories, so your customers get the same clear updates whichever carrier delivers. Tracking events depend on each carrier sending status data to nShift.
Yes. UK retailers including Quiz and Laithwaites use nShift Track to keep their customers informed after checkout, and you can see the carriers nShift connects to in the UK on our UK carrier network page.
nShift Track comes with a 99.9% uptime commitment in its service level agreement, on every plan, with a defined incident model and an Emergency Response Center. nShift holds ISO/IEC 27001:2022 certification, including the applicable controls from ISO/IEC 27017:2021 for cloud services. Security, IT and procurement teams can find detailed answers in the nShift Track buyer evaluation pack.
Yes. nShift Track connects to e-commerce platforms such as Shopify, Magento and WooCommerce, and to your OMS, WMS or ERP through the Tracking API for order and status sync. You can feed tracking and feedback data into Power BI, Qlik or your own analytics tools, and the Professional and Premium plans add raw data export.
Track MCP connects nShift Track to your own AI assistant, such as Claude, ChatGPT, Microsoft Copilot, Gemini or Fin. You sign in with your nShift Portal account and use your own AI subscription. Ask where an order is, which parcels are past their estimated delivery window, or how exception rates compare by carrier, and turn the answers into charts and dashboards in your assistant. Track MCP is read-only: nothing changes in nShift. Shipment search is on the Essential, Professional and Premium plans, and the other Track MCP tools are on Professional and Premium. The Help Center has the setup steps.
Yes. Inside Track, you can ask nShift Companion how notifications, tracking pages or the Scan App work, or look up a shipment from the last 31 days by tracking or order number. Guidance from Companion is advisory, and nothing changes unless your team changes it.
Yes. Besides the branded tracking page, you can embed the nShift Track widget in your webshop, so customers enter their order number and follow their parcel without leaving your site.
nShift Track has a 3PL setup in use with customers today, with notifications based on each e-commerce client. The details depend on how your clients are set up, so bring them to a demo and we’ll show you how it would work.
