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nShift Track

Turn tracking into engagement, not support tickets

nShift Track replaces “Where is my order?” with proactive, branded, multi-channel updates that reassure customers and outperform traditional marketing emails by up to 5x.

Give shoppers the clarity they expect and your brand a moment that drives growth.

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When customers are left in the dark,
trust disappears

Poor tracking updates lead to uncertainty and a flood of WISMO calls. They eat time, erode loyalty, and cost an average of €12 each, while also failing to reengage your customers.

nShift Track prevents them with proactive, multi-channel updates that keep customers informed and teams focused.

Customers don’t feel abandoned after pressing ‘Buy’. Statuses are sent the entire time, they can follow their order and ultimately leave feedback. The fact that you get everything in one app and not just a bunch of emails ties together the experience very well.

Pär Svärdson

CEO, Apotea

Why brands choose nShift Track

50% fewer

deliver-related
support tickets

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5x higher

click-through rates
in marketing emails

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Real-time10

tracking across every delivery milestone

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27% fewer

customer service
calls

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Smarter delivery visibility, less support strain

nShift Track gives you control across every touchpoint after checkout: 

  • Branded, proactive updates via email, SMS, and app 
  • Triggers for every delivery milestone, including non-events 
  • Branded tracking pages keep the customer experience under your control — no redirects to 3rd party sites 
  • Track performance by carrier, region, or delivery method 
  • Collect customer feedback at the point of delivery 
  • Turn notifications into engagement with optional banners or CTAs 
Book a demo →
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Guide

Own the tracking

Get the strategies, tools, and examples to make tracking part of your growth playbook. Download the free guide today. 

Part of the Moments that matter series. 

Download the guide

Features

Track capabilities that work for your customers and your operations

Keep customers informed, automatically

  • Send proactive updates for every stage: dispatched, in transit, out for delivery, delivered 
  • Use branded tracking pages to keep customers on your site and reinforce trust after checkout 
  • Add promotional content or product recommendations inside update emails 
Book a demo →
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Cut support volume, not service quality

  • Reduce WISMO with proactive, multi-channel communication 
  • Add non-event alerts for stalled or delayed parcels 
  • Enable CS teams to track every order from a central view 
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Learn from every delivery

  • Collect feedback immediately after receipt 
  • Track satisfaction trends across carriers, products, and geographies 
  • Identify repeat issues before they become complaints 
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Turn data into action

  • Track performance across carriers with built-in reporting 
  • Use the Control Room to monitor all shipments in real time 
  • Surface silent failures early and take action before the customer calls 
  • Feed delivery and engagement data into your CRM or BI tools to power post-purchase marketing and service workflows 
Book a demo →
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Benefits

Built for measurable results

50%

fewer WISMO tickets

5x

better email engagement

Faster

resolution of silent failurees

Integrations

Integrates with your tech stack

No patchwork required: nShift Track connects effortlessly to the systems you already use.

 

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Ecommerce

Shopify, Magento, WooCommerce 

OMS / WMS / ERP

Full API connectivity for order + status sync

Carriers

1,000+ integrations across 190 countries 

BI tools

Feed tracking and feedback data into Power BI, Qlik, or your analytics suite 

On demand webinar

Why tracking is a moment that matters

84% of shoppers say post-purchase experience affects loyalty.In our 30-minute on-demand session, you’ll hear how brands are using nShift Track to: 

  • Prevent “Where is my order?” queries with proactive updates 
  • Re-engage customers via branded notifications 
  • Spot issues before they escalate, using real-time delivery data 
Watch on demand

Features

Essential

8 /month

Get Started

Professional

16 /month

Get Started

Premium

149 /month

Get Started

Essential

Professional

Premium

Common features
Customer support
Support via phone, e-mail, and help center.
8:00-16:00 (CET)
8:00-16:00 (CET)
8:00-16:00 (CET)
Normalised tracking events
Mapped and standardized tracking statuses from across the entire nShift integrated carrier library (with the exception of custom carriers)
Estimated delivery date
Delivery dates based on carrier transit times from collection to delivery location
Branded status messaging
Proactive status updates via Email and/or SMS*
Customer service view
Detailed operational view of a customer shipment
Container API
Share ScanApp consolidation data with internal systems
Client events
Create your own set of available events
Data storage
Data is saved for the current year plus 1 or current plus 7 years for Premium
Branded MyParcels experience
Branded customer experience and convenience in nShifts multiretailer / multi-carrier consumer tracking app

Advanced features
Insight – Reporting
Carrier, performance and trend reporting combined with customer experience data
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Advanced triggers
Framework to create custom trigger when a non-event occurs
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Data export
Raw data export for using data in external system
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Warehouse Function
Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software
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Exchanges
Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts. Creates orders in external system.
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BI - API
PI to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI.
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Customs Declaration
Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information
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Branded tracking page
Branded tracking page
Consumer facing web-based tracking page allowing customers to self-serve with key information and functions
Customer service & returns links
Links for consumers to easily navigate to the retailer’s customer service & returns policy
Marketing campaigns (multi-domain)
Advertising panel for retailers to promote products and brand values to the consumer
Feedback
Consumers can rate and leave comments about their delivery experience or order
Split Shipment handling
Tabular display of parcels when an order is shipped from multiple warehouses or stores
Embedded widget
Take full control of the tracking experience and drive organic traffic to your own website

Addons
ScanApp
Mobile App for iOS/Android to add event on shipments by scanningshipment identifer.
Optional
Optional
Optional
Custom branding
Brand the UI with your own styling
Optional
Optional
Optional
Proof of delivery
Sign on glass with ability to add pictures
Optional
Optional
Optional
Custom events
Adding your own custom events in the parcel delivery process
Optional
Optional
Optional
Mobile workflows
Create workflows on actions within an event. Example obligation to add a phone number
Optional
Optional
Optional
Store workflows
Pick-up and ship from store
Optional
Optional
Optional
Barcode validation
Barcode validation, during scanning you can give a response the the user to prevent a wrong action
Optional
Optional
Optional
Containerization
Create a relation between packages to group them for delivery
Optional
Optional
Optional
Enhanced tracking
Add events’s to track shipments when using a linehaul setup for delivery
Optional
Optional
Optional
Online portal
Administrate agents, advanced events, settings and validation.
Optional
Optional
Optional
Live tracking
Live tracking of the driver
Optional
Optional
Optional
In app communication
Communcation towards the driver, One way; planner to driver for safety reasons
Optional
Optional
Optional

Real results

nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line. 

QUIZ

Being able to communicate directly to customers has been a game-changer in terms of handling enquiries relating to orders and getting visibility of the data so that we can continually improve the service we offer.

ICIW

With nShift’s advanced technology and expertise, we can optimize our logistics processes and provide our customers with more transparency and control over their deliveries.

Laithwaites