Self-service returns,
on your terms


nShift Returns is returns management software for the whole journey. Customers start a return in your branded portal. You set fees and return windows by rule, while refunds, exchanges and restocking move through one connected flow.

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Returns slowing you down?

Poor returns cost time, margin, and loyalty. Delayed refunds, lost parcels, and manual processes frustrate everyone.

nShift Returns, our returns management software, fixes that. Customers self-serve, while refunds, exchanges and warehouse steps stay connected. You also get the data to understand what’s causing returns in the first place.

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What was a historical pain point for the company and our customers has been changed into something that adds real value.

Robin Visser

Omni Channel Business Development Manager, Hunkemöller
nShift named a Representative Provider in the 2025 Gartner® Innovation Insight: Postpurchase Delivery Experience Solutions Report.
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Make returns easier for customers and teams

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Your customers

Access a mobile-friendly portal for easy returns.

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Your operations

Manage all return requests in one dashboard and automate refunds. 

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Your business

Get clear data on why returns happen and use it to fix upstream issues, reducing repeat returns. 

Product tour

Returns management software to manage the full return flow

From the return request to the restock, this is what nShift Returns handles at each step.
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Give customers a branded returns portal

Your own returns portal and URL, with market-specific languages, currencies and content you edit yourself.

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Offer return options across channels

Mail, courier pickup, lockers and in-store, with QR-code and label-free flows where your carriers support them, and a parcel shop locator.

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Automate exchanges and refunds

Refunds trigger on the carrier scan. Exchanges handle size, color and product swaps, with credit notes and VAT synced to your ERP.

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Support the warehouse from scan to restock

A scan tool shows item-level data, the warehouse hears when a return is on its way, and restock status stays visible.

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Learn why items come back, and approve what needs a look

Reason and condition codes per SKU, approval rules for claims and high-value returns, and exports to your BI tools.

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Set return fees and periods that fit each order

Free returns above an order value, longer windows during a campaign, fees by refund method or customer group. Rules per market and flow, changed under Settings.

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Ask Companion while you set things up

Ask how to set up a market, a return option or a rule while you work. Answers in plain language from Returns documentation, without a ticket.

★★★★★5/5
“Easy to get in contact with and happy to take feedback and make things happen as and when needed. Service has been brilliant.”
Lee C
Trustpilot · May 2026
★★★★★4/5
“Experience suite products made it a more attractive vendor and so far they’ve been good.”
DAVID
Trustpilot · November 2025

50%+ faster

return process times with integrated automation

30% of returns

converted to exchanges, boosting retention and revenue

Seamless

omnichannel returns with improved post-purchase satisfaction

Features

Essential

Get Started

Professional

Get Started

Premium

Get Started

Essential

Professional

Premium

Common features
Branded Returns Widget
Consumer facing returns solution allowing customers to self-serve branding, key information and functions
Markets
Create individual markets for countries or brand experiences
Language & Currency
Select one or many languages and currencies for individual markets
Basic Shipping Selector*
Enable and disable return shipping options configured on your nShift Returns account. No PUDO or Own Store maps, distance opening times etc
Content Manager
Customise page content to match your brand and/or returns process
Reasons & Conditions
Add and remove Reason codes and Condition code options making them required or optional. Also add additional fields to capture other specific information
Email notifications
Templated (Non editable) email notifications. User can add company logo and FAQ/Returns page URL
Administration Portal
Admin Portal, centralizes all different activities and functionalites to be able to handle returns and edge cases around it. User Management, Order view, returns view
Widget Administration Portal
Manage and customise branding, language, information, content and shipping options as well as create additional markets
nShift Companion
AI assistant inside the Returns portal. Ask setup, configuration and best-practice questions in plain language and get answers drawn from Returns documentation.

Advanced features
Automated Refunds
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.
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Adjustable Refunds
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.
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Claims
Allows retailer to set rules for returns to be manually reviewed, and accept, reject the return before it being sent back. Strong feature when retailer sells high-ticket items, or when international shipping costs is a challenge.
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Warehouse Function
Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software
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Exchanges
Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts. Creates orders in external system.
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BI - API
API to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI.
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Customs Declaration
Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information
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nShift Returns – Upgrades
Custom Email notifications
Available with nShift Track subscription
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What customer experience, operations, IT,
security and procurement ask about nShift Returns

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Get your answers

Integrations

Connects to the stack you already run

nShift Returns connects with the platforms you already use: no workarounds, no duplication.

 

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Ecommerce & OMS
Syncs with platforms like Shopify, Magento, WooCommerce, and custom setups. Connects return requests to order data and automates refund triggers.
 

ERP & WMS
Real-time updates for restocks, credits, and inventory, with no manual re-entry.
 

Carriers & labels

Return labels and drop-off options through the nShift network of 1,000+ carriers, where your carrier agreements support them.

Analytics & BI

Export return data by SKU, region, and customer segment to tools like Power BI and Qlik, and turn patterns into actions.

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Guide

Fix returns

Learn how to cut return rates, speed up processing, and turn refunds into exchanges. 

Part of nShift’s Moments That Matter series. 

Download the guide

Real results

nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line. 

QUIZ

We’ve made returns part of a seamless omnichannel customer experience with increased returns control and insights. 

Hunkemöller

Our customers easily print their email or web-generated return label and we handle returns more efficiently at the warehouse. 

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Frequently asked questions about nShift Returns

Can I charge different return fees, or give different return windows, for different orders?

Yes. In Settings, under Rule engine, you build rules from conditions on the order: order value, order date, order ID, refund method, or a custom field you send with the order such as customer group or store. A matching rule sets the return fee, the return shipping fee or the return period, and the same for claims and exchanges. Rules apply to the markets and the flow you choose, and when two rules match, the one higher in the list wins.

How do customers start a return?

In your branded returns portal, on your own URL. They log in with the order number and email address, or through a link in an email, pick the items, choose return, exchange or claim, give a reason, and select how to send the item back and how they want to be refunded. Language and currency follow the market.

What happens once a return is registered?

The warehouse is told a return is on its way and scans it in on arrival. With automated refunds, receiving the item triggers the refund or credit note in your ERP or ecommerce platform. Exchanges create the new order in your external system. If you prefer, the WMS API processes the return on the warehouse scan.

Can a customer exchange an item instead of returning it?

Yes, on the Premium plan. The customer picks another size, colour or product. nShift Returns checks stock, VAT and discounts and creates the exchange order in your external system.

Can I review a return before it is approved?

Yes. Per market, you decide whether returns are approved automatically, whether only claims need a manual review, or whether every return does. Most useful for high-value items and international shipping.

Which systems does nShift Returns connect to?

Orders come in through the Push API, or automatically from nShift Ship, Transsmart and Delivery with no separate integration. Return orders, summaries and refund status go out through the Pull API, and the WMS API updates returns from the warehouse. Return data exports to BI tools such as Power BI and Qlik. With nShift Checkout connected, customers get the same delivery options for the return as they had at purchase.

Which shipping options can customers use to send an item back?

The options you configure per market, at the prices you set: mail, courier pickup, lockers and in-store. QR-code and label-free returns depend on the carrier service.

Is there help inside the product while I set it up?

Yes. nShift Companion sits inside the Returns portal. Ask how to set up a market, a return option or a rule, and it answers in plain language from Returns documentation. It explains and suggests. You make the change.

See nShift Returns in action

Book a demo to see how nShift Returns fits your return flow, from customer request to refund, exchange and restock.

 

 

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