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nShift Returns

Make returns simple for your customers and smarter for you

nShift Returns delivers branded, self-service experiences while giving you the tools to prevent avoidable returns, automate refunds, and restock faster.

Manage the full journey, from return request to warehouse and ERP, and use return data to improve products and protect margin.

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Returns slowing you down?

Poor returns cost time, margin, and loyalty. Delayed refunds, lost parcels, and manual processes frustrate everyone.

nShift Returns fixes that. Customers self-serve. You automate everything that comes after: refund, exchange, restock — and start learning what’s causing returns in the first place.

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What was a historical pain point for the company and our customers has been changed into something that adds real value.

Robin Visse

Omni Channel Business Development Manager, Hunkemöller

Why brands choose nShift Returns

15%

of returns now in-store, creating purchase potential

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30%

less time spent on returns and WISMR tickets

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Fewer0

support queries, faster warehouse workflow.

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Guide

Fix returns

Learn how to cut return rates, speed up processing, and turn refunds into exchanges. 

Part of nShift’s Moments That Matter series. 

Download the guide

Features

Returns that work for your customers and your operations

Branded, customer-friendly returns

  • Custom branded returns portal and URL
  • Market-specific language and currency settings
  • Content Manager to edit instructions, policies, and visuals
  • Admin portal to manage settings across regions 
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Flexible return options across channels

  • Support for mail, courier pickup, lockers, and in-store returns
  • QR-code and label-less return workflows
  • Parcel shop and store locator with distance and opening hours
  • Multi-market setup for different return rules per region 
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Smooth exchanges or refunds

  • Auto-trigger refunds when carrier scans return
  • Exchange logic for size, color, and product swaps
  • Automated credit note creation and ERP sync
  • VAT and discount handling during exchange workflows 
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Workflows that support your warehouse

  • Scan tool for warehouse teams to view item-level data
  • Auto-notify warehouse when return is on its way
  • Live restock status and return visibility
  • Reduce manual processing and speed up resale 
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Insights and approvals that reduce
future returns

  • Capture return reason and condition codes per SKU to uncover patterns and reduce repeat issues
  • Identify high-return items or patterns by segment
  • Optional rules engine for return approvals (claims)
  • Export return data to your BI tools to improve products, sizing, and CX decisions 
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Benefits

How it works for:

Your customers

Access a mobile-friendly portal for easy returns.

Your operations

Manage all return requests in one dashboard and automate refunds. 

Your business

Get clear data on why returns happen and use it to fix upstream issues, reducing repeat returns. 

Outcomes you’ll see:

50%+ faster

return process times with integrated automation. 

30% of returns

converted to exchanges, boosting retention and revenue.

Seamless

omnichannel returns with improved post-purchase satisfaction.

Integrations

Seamless integrations across your tech stack

nShift Returns connects with the platforms you already use: no workarounds, no duplication.

 

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Ecommerce & OMS
Syncs with platforms like Shopify, Magento, WooCommerce, and custom setups. Connects return requests to order data and automates refund triggers.
 

ERP & WMS
Real-time updates for restocks, credits, and inventory—no manual re-entry.
 

Carriers & labels

1,000+ carrier integrations for labels, QR-code returns, and drop-off selection.

Analytics & BI

Export return data by SKU, region, and customer segment to tools like Power BI and Qlik, and turn patterns into actions.

On demand webinar

Why returns are moments that matter

84% of shoppers say returns shape loyalty. 

€20 per return. €2.60 per support ticket. Up to 30% could become exchanges. 

See how leading retailers are using return data to improve products, reduce support, and convert refunds into exchanges. 

 

Watch on demand

Features

Essential

8 /month

Get Started

Professional

16 /month

Get Started

Premium

149 /month

Get Started

Essential

Professional

Premium

Common features
Branded Returns Widget
Consumer facing returns solution allowing customers to self-serve branding, key information and functions
Markets
Create individual markets for countries or brand experiences
Language & Currency
Select one or many languages and currencies for individual markets
Basic Shipping Selector*
Enable and disable return shipping options configured on your nShift Returns account. No PUDO or Own Store maps, distance opening times etc
Content Manager
Customise page content to match your brand and/or returns process
Reasons & Conditions
Add and remove Reason codes and Condition code otions making them required or optional. Also add additional fields to capture other specific information
Email notifications
Templated (Non editble) email notifications. User can add company logo and FAQ/Returns page URL
Administration Portal
Admin Portal, centralizes all different activities and functionalites to be able to handle returns and edge cases around it. User Mangement, Order view, returns view
Widget Administration Portal
Manage and customise branding, language, information, content and shipping options as well as create additional markets

Advanced features
Automated Refunds
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.
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Adjustable Refunds
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.
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Claims
Allows retailer to set rules for returns to be manually reviewed, and accept, reject the return before it being sent back. Strong feature when retailer sells high-ticket items, or when international shipping costs is a challenge.
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Warehouse Function
Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software
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Exchanges
Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts. Creates orders in external system.
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BI - API
PI to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI.
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Customs Declaration
Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information
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nShift Returns – Upgrades
Custom Email notifications
Available with nShift Track subscription
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Real results

nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line. 

QUIZ

We’ve made returns part of a seamless omnichannel customer experience with increased returns control and insights. 

Hunkemöller

Our customers easily print their email or web-generated return label and we handle returns more efficiently at the warehouse. 

Friluftsmagasinet

Report

How to win at e-commerce returns

UK retailers lose £4.2B a year to returns. This report shows how leading brands are fighting back. 

Inside: 

  • Why 67% of shoppers judge brands by their returns policy
  • How returns data improves sizing, retention, and resale
  • Real strategies to cut support load and drive loyalty 
Download the report
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