GUIDE 

Fix the Returns
Go from problem to profit without compromising the customer experience 

 


Returns don’t have to be a loss. They can be a lever for growth. This guide shows you how to take control of returns and protect your margins while keeping customers happy:

  • Cut avoidable returns with better product clarity and customer tools
  • Offer paperless, branded returns that build trust 
  • Simplify the returns process with self-service options
  • Convert refunds into exchanges or store credits
  • Use returns data to improve products and foster loyalty

 

 

What's inside?

Practical strategies to help you manage returns smarter:

  • How leading retailers reduce return rates at the source with better product data, fulfilment accuracy, and smarter sizing
  • How to streamline the process with self-service portals, flexible return options, and branded updates
  • How to use returns data to your advantage by identifying high-risk SKUs, bracketing behaviour, and refund conversion rates
  • How to turn refunds into future revenue by prompting exchanges, store credit, and building post-purchase trust

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Why now?

Customers want fast, self-service returns. Retailers want to protect margins.
With the right approach, you can do both.

.

0%

of returns can be turned into exchanges

£0

is the average cost of processing an online return

0%

of shoppers say easy returns make them likely to buy again

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What was a historical pain point for the company and our customers has been changed into something that adds real value.


 Hunkemöller

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Attractive return options are an important part of a good customer experience, which we focus highly on.



Friluftsmagasinet

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When the returns process is seamless, more customers come back to buy with you.



nShift customer

Start fixing your returns today

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