GUIDE

Fix the Returns

Go from problem to profit without compromising the customer experience 

Returns don’t have to be a loss. They can be a lever for growth. This guide shows you how to take control of returns and protect your margins while keeping customers happy:

  • Cut avoidable returns with better product clarity and customer tools
  • Offer paperless, branded returns that build trust 
  • Simplify the returns process with self-service options
  • Convert refunds into exchanges or store credits
  • Use returns data to improve products and foster loyalty

Where should we email you the report?

What's inside?

Practical strategies to help you manage returns smarter:

  • How leading retailers reduce return rates at the source with better product data, fulfilment accuracy, and smarter sizing
  • How to streamline the process with self-service portals, flexible return options, and branded updates
  • How to use returns data to your advantage by identifying high-risk SKUs, bracketing behaviour, and refund conversion rates
  • How to turn refunds into future revenue by prompting exchanges, store credit, and building post-purchase trust

 

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Why now?

Customers want fast, self-service returns. Retailers want to protect margins.
With the right approach, you can do both.

30%

of returns can be turned into exchanges

£11.5

is the average cost of processing an online return

76%

of shoppers say easy returns make them likely to buy again

Real results

What was a historical pain point for the company and our customers has been changed into something that adds real value.

Hunkemöller

Attractive return options are an important part of a good customer experience, which we focus highly on.

Friluftsmagasinet

When the returns process is seamless, more customers come back to buy with you.

nShift

Start fixing your returns today

Fill in your details and get instant access to "Fix the Returns" guide, packed with practical strategies for turning returns into growth opportunities. 

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