REPORT

DeliveryX Returns Report

Practical insight from UK retailers

Returns are getting more complex, expensive, and visible. This report reveals how leading ecommerce brands are turning the tide.

Based on:

  • Insights from 70+ UK retailers
  • Interviews with Currys, H&M, and Oh Polly
  • Consumer and returns data from RetailX, ConsumerX, and DeliveryX

Where should we email you the report?

What you’ll learn

  • How leading brands reduce returns with loyalty perks, personalisation, and better sizing
  • Why flexible returns build trust and influence buying decisions
  • How to control costs without damaging the customer experience
  • How resale, repair, and returns data are shaping 2024 strategies
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Key stats

£4.4B

lost annually by UK retailers due to returns

£11.5

average cost to process an online return

30%

of returns can be turned into exchanges

41%

of retailers cite fraud and abuse as their biggest challenge

67%

of shoppers say returns policies influence brand trust

750K

tonnes of CO₂ generated by fashion returns each year in the UK

Get the full report

Returns are no longer just a cost of doing business. Download the DeliveryX Returns Report to see how top retailers are leveraging them to protect revenue, reduce churn, and stand out in a crowded market.

Download now