AI for shipping and delivery

nShift uses AI across its multi-carrier shipping and delivery experience platform. nShift Audit uses AI to read carrier invoices, then checks each line against your agreed rates and shipment record. Track MCP lets your own AI assistant analyze your shipment data in nShift Track. nShift Companion guides your team inside Checkout, Track and Returns. Agentic AI helps nShift's specialists build and maintain carrier integrations. Through nShift's APIs, your developers can bring delivery data and workflows into AI applications you build yourself.

nShift Companion provides guidance inside Checkout, Track and Returns. With Track MCP, you can explore shipment data and analyze carrier performance in your own AI assistant. Invoice checking is available through nShift Audit, a separate product. Delivery predictions from nShift ETA come as an optional capability on the nShift platform. 

The capabilities available to you depend on the products and plans in your account.

Companion’s guidance is advisory. Your team decides whether to act on it and applies any changes through your existing validation rules.

Track MCP is read-only. Your AI assistant can retrieve and analyze shipment data, but it cannot change shipments or settings.

In Audit, a person validates the first invoice in each new carrier format, and your team chooses which charges to dispute. nShift’s carrier integration specialists review and publish integrations built with AI.

Applications you build on nShift’s APIs act within the permissions and validation rules you configure.

Yes. Track MCP connects nShift Track to Claude, ChatGPT, Microsoft Copilot, Gemini or Fin through the Model Context Protocol, an open standard for connecting AI assistants to tools and data. You sign in with your nShift Portal account and use your own AI assistant subscription.

For example, ask which parcels are past their estimated delivery window and still undelivered, what each carrier’s exception rate was last month, or how return volumes compare with outbound volumes, month by month.

Shipment search is available on Track’s Essential, Professional and Premium plans. Reports, counts and statistics require Professional or Premium.

Each capability uses information relevant to its task:

• nShift Audit: the carrier invoice, your contracted tariff and the shipment record.

• Track MCP: your shipment data in nShift Track.

• nShift Companion: nShift’s product documentation, plus your configuration in Checkout and the shipments you ask about in Track.

• nShift ETA: delivery history across the platform and real-time network signals.

These capabilities do not all use the same model or a single pooled dataset.

It is an AI estimate of when a delivery is likely to arrive, based on delivery history across the nShift platform. It fills a gap when neither the carrier nor your configured dates provide an arrival date.

The estimate is labeled as a prediction and is not a delivery commitment. If a carrier date is available, that date takes priority.