Bring order, delivery and return updates from nShift into the marketing automation, messaging and customer service platforms your teams already use. Use those updates to keep customers informed and give service teams the context they need throughout delivery and returns. Customer profiles, consent and journey rules remain in the receiving platform.
Pass each delivery event to your platform as it is recorded, or on a schedule. Export channels include HTTP, file, email and SMS.
Let your applications request current shipment data and events from nShift Track when needed, including status, location and price details.
Pass order and shipment creation events from nShift Delivery to your endpoint through self-service webhooks.
Retrieve return orders and summaries, update refund status and exchange return data with connected systems.
These CX platforms can plug into nShift Track and use shipment events to time branded customer updates.
Show delivery options at checkout, then send the order to nShift for booking, label printing and tracking.
Connect payment methods with delivery choices at checkout. After dispatch, return tracking information to the order record.
CX integrations
“Issues concerning tracking of parcels have dropped from around ten per day to just one. In the few cases where a customer calls to inquire about a delivery, we can find the parcel easily in nShift using the order number, name of the receiver, or phone number.”
Use delivery milestones such as shipped, out for delivery, ready for pickup, delayed, delivered and return received to trigger timely customer updates in your marketing automation platform.
Keep customer profiles, consent and channel rules in your own platform when sending shipment updates by SMS, WhatsApp or email.
Show delivery status and tracking numbers in the CRM or helpdesk your service agents already use, so they can answer delivery questions without opening a carrier portal.
Pass delayed or failed delivery events to your platform, or configure nShift Track to flag shipments with no recent activity. Use those events to send an update or open a service case when the receiving platform supports it.
“We get track and trace data from carriers via EDI from [nShift]. This is integrated to our CRM system, where customer service can troubleshoot and track parcels fast and easy with one-click access.” Ole Rønnest Nielsen, Head of Logistics IT, JYSK
“The value of nShift Track for me is that it helps us move from reacting to problems to seeing where we can still make a difference. If we know a shipment is at risk, we can contact the customer before they have to contact us.” Gustav Höjelid, E-commerce Manager, Galvin Green
