nShift defines the future of multi-carrier integration connectivity with agentic AI

nShift today announced the deployment of proprietary agentic AI technology for multi-carrier connectivity, setting a new standard for how multi-carrier integrations are designed, built, orchestrated, tested, maintained and scaled.

With over 1,000 carrier connections and tens of thousands of carrier services, nShift already offers the world’s largest carrier network, enabling retailers to add preferred carriers to improve conversion, customer experience and scale to new markets. nShift also offers end-customer delivery choices with more than 1.2 million pick-up and drop-off (PUDO) locations.

As the global leader in multi-carrier connectivity, nShift invested early in building a proprietary native agentic AI infrastructure within the nShift platform. This capability accelerates the breadth, depth, and resilience of the carrier network - enabling faster onboarding, better integration quality control, more efficient change management, and more reliable connections at scale.

Key to this effort is the combination of agentic AI with the deep, long-standing industry expertise nShift has developed over decades as well as a longstanding, direct relationships with all major carriers, creating a uniquely powerful foundation for managing delivery networks.

For customers, this translates into faster time-to-market when adding carriers, fewer manual interventions as services evolve, and a more resilient delivery setup that keeps pace with changing requirements - without constant rework or resource-intensive integration cycles.

This also unlocks new carrier services by extending existing connections - enabling new capabilities and expanding choice for end customers.

Carrier connectivity has been one of the most complex and least visible constraints in delivery management for years. As industry leaders, we have experimented with AI-native approaches to building and maintaining carrier integrations for a few years.

Last year it became clear that newly emerging agentic technologies were evolving to be robust and scalable for industrial-size applications. We invested heavily in developing the first fully agentic carrier integration technology in the industry, thereby helping shippers reduce time to value, access new services faster, and rely on carrier connections that are more robust at scale.

 Jurgen Leijdekker, CEO nShift

nShift Carrier Integration Specialists remain central to the process, helping capture the knowledge and edge cases needed to make integrations work reliably in the real world.

Having our deep domain expertise involved both in the design of the new technology as well as the operation of it has been critical to its effectiveness. Without having billions of delivery data points to train on and over 1,000 direct carrier relationships, we could still have built the technology, but its real-world application would have been limited.

 Jurgen Leijdekker, CEO nShift

nShift’s agentic AI approach is built on more than automation. It is informed by the delivery and carrier performance data nShift has accumulated across its network over the years, creating a foundation of operational insight that makes AI highly useful in practice and offering Immediate value in faster carrier onboarding and simpler carrier management. This when combined with our intelligence layer brings stronger carrier benchmarking, better informed service-level predictions and delivery outcome improvements as market requirements and conditions change.

Combined with nShift products spanning from Checkout to Returns, this is designed to take more of the complexity out of the carrier landscape, helping customers spend less time on connectivity overhead and more time focusing on their core business.