Post Purchase Technology:

Address validation by Loqate

On-demand webinar 


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Webinar series: Post Purchase Technology Talks

Creating the best customer experience is vital to building profitability and loyalty and is essentially the new battlefield for online retailers in the never-ending competition for customers. What happens after the buy button, the so-called Post Purchase Experience is crucial to the overall online buying experience.

In this webinar series, we talk to nShift partners enabling retailers to provide an excellent Post Purchase experience, explore consumer demands and how these are met through the newest technology.



Address validation by Loqate

Learn and understand the importance of address validation and why deliveries are destined to fail even before the buy button is clicked, if the address data is inaccurate.

Loqate is the most advanced software for capturing, verifying and enriching address data globally. In this webinar we talk about what address validation is, and which three crucial areas it affects when done right as well as explore how British clothing company, QUIZ, uses Loqate in their online delivery journey.

Address validation entails:

  • Reduced delivery costs: Avoid huge fees incurred due to inconsistent and incorrectly formatted delivery address data
  • Optimized delivery operations: Flag incorrect email and phone data ahead of a delivery reducing failed deliveries and incurred costs.
  • Improved customer experience: Enhance the level of precision of delivery data collected in the checkout for better informed route planning and last mile operational efficiencies.


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Kartik Venkatesh


CTO and Engineering Leader who is a Full and Multi stack end-to-end chief architect & principle engineer with expertise in both Open Source and Enterprise stacks. 20+ years of experience in a wide range of fields from Identity, Privacy, Online Video Streaming, to financial to medical & geospatial. 


Sean Sherwin-Smith-1

Sean Sherwin-Smith


With 30+ years in final mile technology, product and CX, Sean has a wealth of knowledge and first hand stories to share, helping retailers understand the psychological, commercial and operational advantages that can be created in the post purchase journey. From the very early days of eCommerce, he has helped and advised retailers and carriers how to keep customers engaged after they have clicked the buy button and convert them into loyal brand advocates.