WEBINAR

Post purchase technology: Address validation by Loqate

In this webinar series, we talk to nShift partners enabling retailers to provide an excellent Post Purchase experience, explore consumer demands and how these are met through the newest technology.

Creating the best customer experience is vital to building profitability and loyalty and is essentially the new battlefield for online retailers in the never-ending competition for customers. What happens after the buy button, the so-called Post Purchase Experience is crucial to the overall online buying experience.

Loqate is the most advanced software for capturing, verifying and enriching address data globally. In this webinar we talk about what address validation is, and which three crucial areas it affects when done right as well as explore how British clothing company, QUIZ, uses Loqate in their online delivery journey.

Watch on demand:

Why watch on demand?

Learn and understand the importance of address validation and why deliveries are destined to fail even before the buy button is clicked, if the address data is inaccurate.

Address validation entails:

  • Reduced delivery costs: Avoid huge fees incurred due to inconsistent and incorrectly formatted delivery address data
  • Optimized delivery operations: Flag incorrect email and phone data ahead of a delivery reducing failed deliveries and incurred costs.
  • Improved customer experience: Enhance the level of precision of delivery data collected in the checkout for better informed route planning and last mile operational efficiencies.

 

Watch on demand
Kartik Venkatesh

Kartik Venkatesh

CTO, GBG Plc

Sean Sherwin-Smith

Sean Sherwin-Smith

Product Director – Post-purchase, nShift