The Solution
Harvey Nichols chose nShift for two reasons. First, because they need a shipping solution that would automate carrier allocation based on product dimensions and therefore save costs. Second, because they needed to be able to implement the solution as quickly as possible because they had launched Fenty and were already starting to ship it.
“[nShift] was able to offer implementation in a third of the time quoted compared to its competitors,” says James Henry. “The number of carrier integrations they could offer was much higher as well.”
And, as Henry explains, automatic carrier allocations does not just optimize costs – it can help to create a better experience for customers as well. “[With nShift] we can use product data including the weight, size, packaging being used and value of the item to automate the selection of the carrier that best meets the needs of our customers.
“[For example]… if the item…fits in the envelope-sized packaging, we can then send it on a next-day track-to-letterbox service. That means… there’s no need to wait in for the delivery. There’s no, ‘Oh, I’ve missed my delivery. Come back three days later.’”
Using nShift has also helped Harvey Nichols speed up their delivery process by shipping products directly from stores rather than distribution centers - something they were unable to do when using their premium next-day delivery service.
