nShift Returns

Build loyalty by making ecommerce returns processing easy

Convert returns into exchanges to retain revenue and enhance the post-purchase experience. Our platform simplifies returns, empowers consumers, and drives growth with ease.

Calculate your returns ROI

nShift Returns helps convert 30% of returns to exchanges and makes it easier to retain revenue and manage exchanges and refunds

nShift Returns helps retailers navigate the returns process and transform returns into exchanges to retain revenue. Our multi-channel consumer interface reaches customers where they are. It also provides opportunities for customization, enabling retailers to suggest products to exchange instead of refunds.

The nShift Returns advantages

Retain revenue
Turn returns into retention and encourage exchanges rather than refunds with a digital process. nShift Returns makes it easy to retain revenue or offer other environmentally friendly reverse logistics options.

Save time in inventory management
Easily and quickly check items back into stock. Streamline and speed up the time to resale.

Gain valuable insight
Get a better understanding of why items are returned and use that data to identify product faults, trends and help improve marketing and positioning.

See nShift Returns in action

Explore nShift Returns to see how returns can deliver a customer experience that builds customer loyalty and protects revenue. Discover the impact nShift Returns can have on your business with our return on investment (ROI) calculator tool.

View the CX product tour Calculate your returns ROI

Built for customers of all sizes

Our “Essential” tier can be implemented within days. It is ideal for retailers and webshops handling around 10,000 returns a year. It creates a clean and simple consumer experience and reduces the administrative burden of manually processing returns.

As the business grows, upgrading to the Returns “Professional” and “Premium” tiers enables retailers and webshops to automate rules and processes.