Subscription plans & functionality lists

Returns – reverse logistics software functionalities

The returns management solution for retailers to take control of this vital part of the post-purchase customer experience

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nShift__Returns

Explore the capabilities of nShift Returns, an enterprise reverse logistics management solution that reduces the time and costs associated with handling returns. Its remarkable efficiency typically transforms 30% of returns into hassle-free exchanges while simplifying the management of exchanges and refunds.

nShift Returns Core functionalities

Functionality Benefit Essential Professional Premium

Branded Returns Widget

Consumer facing returns solution allowing customers to self-serve branding, key information and functions

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Markets

Create individual markets for countries or brand experiences

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Language & Currency

Select one or many languages and currencies for individual markets

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Basic Shipping Selector*

Enable and disable return shipping options configured on your nShift Returns account. No PUDO or Own Store maps, distance opening times etc

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Content Manager

Customise page content to match your brand and/or returns process

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Reasons & Conditions

Add and remove Reason codes and Condition code otions making them required or optional. Also add additional fields to capture other specific information

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Email notifications

Templated (Non editble) email notifications. User can add company logo and FAQ/Returns page URL

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Administration Portal

Admin Portal, centralizes all different activities and functionalites to be able to handle returns and edge cases around it. User Mangement, Order view, returns view

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Widget Administration Portal

Manage and customise branding, language, information, content and shipping options as well as create additional markets

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Automated Refunds

Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.

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Adjustable Refunds

Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.

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Claims

Allows retailer to set rules for returns to be manually reviewed, and accept, reject the return before it being sent back. Strong feature when retailer sells high-ticket items, or when international shipping costs is a challenge.

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Warehouse Function

Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software

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Exchanges

Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts.  Creates orders in external system. 

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BI - API

PI to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI.

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Customs Declaration

Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information

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nShift Returns – Upgrades

Functionality Benefit Essential Professional Premium    
Custom Email notifications Available with nShift Track subscription icon-tick-no icon-tick-yes icon-tick-yes Icon-explanation Icon-explanation

 

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