Returns – reverse logistics software functionalities

Branded Returns Widget

Consumer facing returns solution allowing customers to self-serve branding, key information and functions

Markets

Create individual markets for countries or brand experiences

Language & Currency

Select one or many languages and currencies for individual markets

Basic Shipping Selector*

Enable and disable return shipping options configured on your nShift Returns account. No PUDO or Own Store maps, distance opening times etc

Content Manager

Customise page content to match your brand and/or returns process

Reasons & Conditions

Add and remove Reason codes and Condition code otions making them required or optional. Also add additional fields to capture other specific information

Email notifications

Templated (Non editble) email notifications. User can add company logo and FAQ/Returns page URL

Administration Portal

Admin Portal, centralizes all different activities and functionalites to be able to handle returns and edge cases around it. User Mangement, Order view, returns view

Widget Administration Portal

Manage and customise branding, language, information, content and shipping options as well as create additional markets

Automated Refunds

Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.

Adjustable Refunds

Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received.

Claims

Allows retailer to set rules for returns to be manually reviewed, and accept, reject the return before it being sent back. Strong feature when retailer sells high-ticket items, or when international shipping costs is a challenge.

Warehouse Function

Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software

Exchanges

Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts.  Creates orders in external system. 

BI - API

PI to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI.

Customs Declaration

Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information