Explore the capabilities of nShift Returns, an enterprise reverse logistics management solution that reduces the time and costs associated with handling returns. Its remarkable efficiency typically transforms 30% of returns into hassle-free exchanges while simplifying the management of exchanges and refunds.
nShift Returns Core functionalities
Functionality | Benefit | Essential | Professional | Premium |
Branded Returns Widget |
Consumer facing returns solution allowing customers to self-serve branding, key information and functions |
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Markets |
Create individual markets for countries or brand experiences |
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Language & Currency |
Select one or many languages and currencies for individual markets |
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Basic Shipping Selector* |
Enable and disable return shipping options configured on your nShift Returns account. No PUDO or Own Store maps, distance opening times etc |
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Content Manager |
Customise page content to match your brand and/or returns process |
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Reasons & Conditions |
Add and remove Reason codes and Condition code otions making them required or optional. Also add additional fields to capture other specific information |
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Email notifications |
Templated (Non editble) email notifications. User can add company logo and FAQ/Returns page URL |
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Administration Portal |
Admin Portal, centralizes all different activities and functionalites to be able to handle returns and edge cases around it. User Mangement, Order view, returns view |
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Widget Administration Portal |
Manage and customise branding, language, information, content and shipping options as well as create additional markets |
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Automated Refunds |
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received. |
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Adjustable Refunds |
Triggers a refund in an external system (ERP or eCom platform) to create an automated process. nShift return creates credit note and return information in eCommerce platform/ERP to automate bookkeeping. Credit note will be created when item is received. |
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Claims |
Allows retailer to set rules for returns to be manually reviewed, and accept, reject the return before it being sent back. Strong feature when retailer sells high-ticket items, or when international shipping costs is a challenge. |
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Warehouse Function |
Tool that allows warehouse teams to scan labels and see return information in the nShift Return admin software |
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Exchanges |
Allows consumers to exchange item for e.g. another color or size. nShift return will pull all products, check stock, VAT and discounts. Creates orders in external system. |
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BI - API |
PI to connect the retailer's external BI-system to nShift return, e.g. Qlik or Power BI. |
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Customs Declaration |
Consumers will receive the customs declaration needed prior to sending back items - to avoid packages getting stuck in customs. Proforma. Consult with your nShift Account Manager for additional information |
nShift Returns – Upgrades
Functionality | Benefit | Essential | Professional | Premium | ||
Custom Email notifications | Available with nShift Track subscription |