With 3,000+ stores in more than 50 countries across the world, JYSK have many years’ experience of shipping truckloads of goods from distribution centers to stores. But when they launched their webshop in 2010, it soon became clear they needed a more sophisticated approach.
Challenge
When Danish retail chain JYSK first moved into e-commerce in 2010, they found themselves facing a more complex shipping challenge than they had ever known before.
Shipments for our stores were a ‘business as usual’ process. However, with e-commerce you have all these different parcels that need to have their own individual labels as they will be sent with different carriers depending on the size of parcel and the end destination. We realized that we needed a system that could automate the shipping process, print labels and connect to multiple carriers all in one place.
Ole Rønnest Nielsen
Head of Logistics IT, JYSK
It was also essential that whichever multi-carrier shipping platform JYSK adopted, it would be flexible enough to support their continuing rapid expansion into new markets and the ongoing growth of 150 new stores globally each year.
Solution
Since 2010, JYSK has been using nShift Ship to print labels, transmit EDI, and book carriers. The platform automates shipment data exchange and provides full visibility for more informed logistics decisions.
We get track and trace data from carriers via EDI from nShift. This is integrated to our CRM system, where customer service can troubleshoot and track parcels fast and easy with one-click access.
Ole Rønnest Nielsen
Head of Logistics IT, JYSK
The solution also integrates with JYSK’s SAP system:
nShift is also integrated to our SAP system, which allows us to see if shipments are delivered in time in order for us to fulfil our delivery promise to our customers. We are also looking to use invoice verification so we can spot any deviations between our rates and the carriers’ pricing.
Ole Rønnest Nielsen
Head of Logistics IT, JYSK
Results
Thanks to nShift, JYSK has created a streamlined process for both delivery management and returns. Integration with their WMS system has optimized warehouse efficiency, reducing the picking process by 40%.
During the first meeting we had, back in 2010, we highlighted our expansion plans into Central and Eastern Europe that would require the development of multiple carriers that were not present in the carrier network at the time.
Ole Rønnest Nielsen
Head of Logistics IT, JYSK
