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nShift makes JYSK’s warehouse picking process 40% more efficient

Customer Story Retail Delivery Management Sweden Bulgaria CRM Denmark Poland SAP nShift Ship

With 3,000+ stores in more than 50 countries across the world, JYSK have many years’ experience of shipping truckloads of goods from distribution centers to stores. But when they launched their webshop in 2010, it soon became clear they needed a more sophisticated approach.

Solutions used

nShift Ship integrated with CRM and SAP systems

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The Challenge

When Danish retail chain JYSK first moved into e-commerce in 2010, they found themselves facing a more complex shipping challenge than they had ever known before. As Ole Rønnest Nielsen, Head of Logistics IT at JYSK explains: “Shipments for our stores were a ‘business as usual’ process. However, with e-commerce you have all these different parcels that need to have their own individual labels as they will be sent with different carriers depending on the size of parcel and the end destination. We realized that we needed a system that could automate the shipping process, print labels and connect to multiple carriers all in one place.”

It was also essential that whatever multicarrier shipping platform JYSK adopted, it would be flexible enough to support their continuing rapid expansion (the company opens around 150 new stores globally every year).

Shipments for our stores were a ‘business as usual’ process. However, with e-commerce you have all these different parcels that need to have their own individual labels as they will be sent with different carriers depending on the size of parcel and the end destination. We realized that we needed a system that could automate the shipping process, print labels and connect to multiple carriers all in one place.

Ole Rønnest Nielsen, Head of Logistics IT at JYSK

JYSK and nShift

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The Solution

Since 2010, JYSK has been using nShift’s platform to print labels, transmit EDI and book carriers. The vast amount of structured shipment data available through the platform has also enabled them to make more informed business decisions. “We get track and trace data from carriers via EDI from [nShift],” Ole explains. “This is integrated to our CRM system, where customer service can troubleshoot and track parcels fast and easy with one-click access.

“[nShift is also]... integrated to our SAP system, which allows us to see if shipments are delivered in time in order for us to fulfil our delivery promise to our customers. We are also looking to use invoice verification so we can spot any deviations between our rates and the carriers’ pricing.”

The Results

Thanks to nShift, JYSK have been able to create a streamlined process both for delivery management and for returns. And that’s not all. By integrating the platform with their WMS system, they have also managed to optimize their warehouse picking process.

Ole again: “[With nShift]… we are able to make a ‘shipping label’ integrated picking process instead of a two-step pick-and-pack process, all based upon a batch-picking process. This has made the picking process 40% more efficient.”

Crucially, nShift has also given them the stable and flexible platform they need to continue their rapid growth. “During the first meeting we had… back in 2010, we highlighted our expansion plans into Central and Eastern Europe that would require the development of multiple carriers that were not present in [the] carrier library at that time.

“[nShift] accepted the challenge and as a result have become a key strategic partner since day one in our online journey, by allowing us to quickly onboard new carriers and expand into new markets.”