The Challenge
Through its Uret and Lamastone stores, Scandinavian Luxury Group sells exclusive watches and jewelry at very competitive prices. The company has been using nShift since it first started delivering to customers in 2007. With nShift’s help, it now sends around 50,000 items through the platform every year and has expanded into 15 markets including the Nordics, Benelux, Bulgaria, Czech, France, Germany, Hungary, Ireland, Italy, Portugal, Romania and Spain.
The team at Scandinavian Luxury Group has always been satisfied with their nShift Delivery solution. But in 2021, they saw an opportunity to take it to the next level, by adding nShift Checkout to the platform and integrating it with Qliro’s checkout to create an improved customer experience for their webshop customers.
When we learned about the nShift and Qliro checkout solution, we decided to implement it so we could provide customers with a better experience, from the moment they choose their watch right up until they wear it.
- Pontus Sjöberg
- Co-founder at Scandinavian Luxury Group
The Solution
When a customer purchases an item at Scandinavian Luxury Group’s online store, they can now choose between getting it sent to their address or (if they want a less expensive and potentially more convenient option) to a selected carrier drop-off point where they can go and pick it up themselves. Through Qliro, they can also choose to pay straight away or after delivery, for example through an invoice or in instalments.
The solution is tailored to each customer’s location, so everyone at the checkout sees messages in their local language and prices are displayed in their local currency. As Pontus Sjöberg, Co-founder at Scandinavian Luxury Group, explains: “Our customers typically spend a lot of time searching for information about their watches, so we knew we had to make the purchase experience quick and easy for them. The speed and simplicity offered by nShift and Qliro help us improve our conversion rate while also providing better options to our customers.”
It’s a solution that delivers a lot more flexibility. And not just for customers but for Scandinavian Luxury Group as well – because the options available at the checkout can be easily adapted and updated without having to get a professional web developer to make the changes each time.
