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Black Friday 2023

Learn the lessons from Black Friday 2022 and start preparing the best possible shopping experience

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Learning lessons from Black Friday and Cyber Monday

Events such as Singles’ Day, Black Friday and Cyber Monday continue to offer huge opportunities for retailers and web shops to win new customers and grow revenue. But as consumers become more familiar with weeks of deals and discounts, they continue to look for more from the online shopping experience.

Just because a customer knows they are getting a good deal on price doesn’t mean that they are prepared to compromise on the quality of the delivery.

A retailer that can offer their customer a range of delivery options can build a competitive advantage. Customers expect constant communication from the seller during the delivery process. And they expect the company they are buying from to be able to stick to the delivery promises it makes on the website.

This online hub will help retailers and web shops learn lessons from big events such as Black Friday, Singles’ Day and Cyber Monday. Businesses can use these lessons to build a better customer experience ahead of next year.

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Black Friday 2022

Find out how to maximize revenue on Black Friday

Once a customer has decided to buy, it’s vital to make the rest of the experience as easy as possible. Here’s how:

Shipping Insurance - DeliveryHub 1

Checkout delivery options

30% of consumers are more likely to choose a retailer if they can specify the delivery options

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customer experience


84% won’t come back to a retailer if they have a poor returns experience

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Sustainable options

93% of consumers would be willing to pay more for sustainable delivery options

Explore sustainability
A good delivery experience means customers are less likely to abandon their shopping cart

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Getting ahead of competitors with our expert advice

Check back here to read our regularly updated blog.


We will release more tips and guidance to help retailers and web shops prepare to create the right customer experience, build incremental revenue and achieve scalable growth.

Black Friday featured blogs, webinars and white papers

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Black Friday: five lessons retailers learned this year

Creating the right customer experience is crucial to staying on top of evolving consumer expectations

Black Friday: How retailers can offer greener delivery and returns

Retail readiness for Cyber Monday

Creating the best possible delivery management experience for one of the busiest days of the year and beyond

How retailers can deliver a greener Black Friday

Four steps toward sustainable shipping this November and beyond.

Get ready for Black Friday - the complete guide

How to get ready to meet the increased demand on Black Friday, to increase sales and build customer loyalty.

Five ways to get ready for Black Friday

How nShift can act as a strategic-growth enabler to help companies scale up and take advantage of increased seasonal demand

Black Friday 2022 preview

How will Black Friday look like and what are the trends for this year?

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