nShift's 2024 Content Wrapped
Your ultimate collection of insights, tips, and real-life examples from the year - wrapped up and ready to fuel your success.
What's next for retail & logistics?
Customers in 2025 won’t expect to go shopping, they’ll expect the shopping to come to them. Meanwhile, online sellers will increasingly look to international markets to help grow their business. These are just two highlights from The Next Retail Revolution, nShift’s look ahead at the megatrends shaping the worlds of ecommerce and logistics during 2025.
Understanding customer demands and expectations today
Customers demand easy returns policies, but returns can come at a high cost, with 1 in 3 online purchases returned. However, well-designed returns processes limit the impact and can increase brand loyalty too. DeliveryX explores how the best returns processes can help drive footfall in-store, shift refunds to exchanges, and help businesses launch “recommerce” or “preloved” lines.
How to turn returns into profits
Customers prize straightforward returns policies, but they can lead to big losses for retailers. Well-designed returns processes can limit the impact of what one newspaper has called the “billion-dollar problem.” DeliveryX explores how the best returns processes can help drive footfall in-store, shift refunds to exchanges, and help businesses launch “recommerce” or “preloved” lines.
How to deliver better and create loyalty
A great delivery experience isn’t just the last step - it’s the secret to keeping customers coming back. Get actionable tips from our webinar to elevate your delivery game and boost customer satisfaction and loyalty.
The future of supply chains
Ecommerce businesses are racing to transform last-mile and logistics operations, slashing costs and boosting efficiency. From robotic warehouses to emissions tracking, Retail Week and nShift’s Supply Chain 2025 report reveals the big moves retailers are making, and the benefits they’re betting on.
Explore our future logistics guide
Half the delivery-related data is wasted. Here’s how to use it
Retailers could be sitting on an untapped goldmine of customer insights – hidden in disparate delivery, supply chain, logistics, and warehouse systems. But over 80% of executives struggle with “data fragmentation.” We explore how retailers can extract real business value from this data and provide practical advice on the steps needed to bring deliveries and experience management together.
How to boost ecommerce revenues with multi-carrier solutions
If you aren’t thinking about adding more carriers to your delivery network, now’s the time to start. By 2028, Gartner® is predicting a 40% increase in global parcel volumes, putting carriers everywhere under real strain. That will make flexible, customer-centric parcel management crucial for businesses. Success will depend on offering a range of delivery options from several carriers.
Watch our webinar on building customer loyalty with multi-carrier deliveries, and explore the Gartner® Market Guide for multi-carrier parcel management solutions.*
Delivery management software: buy, don’t build
Among many businesses the trend for software apps is to “build, don’t buy,” to better to cater customers’ needs. In the case of delivery management it's a false economy because integrating with carriers and business applications requires continual development. Better to invest in mature, flexible delivery and experience management software and make deliveries part of your business growth engine.
Learn why ready-made works best
The simple way to reduce delivery emissions
Like any business, retailers are under pressure from regulators – and their customers – to lower their environmental impact. Yet last-mile deliveries account for 40% of overall supply chain greenhouse gas emissions. nShift Emissions Tracker calculates the emissions for individual deliveries, helping retailers to develop low emissions delivery strategies and dramatically simplifies emissions reporting.
Disclaimer
*Gartner, Market Guide for Multicarrier Parcel Management Solutions, By Simon Tunstall, Brock Johns, Oscar Sanchez Duran, 27 May 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Gartner document is available upon request from nShift.