GARTNER REPORT    

Read the 2024 Gartner® Market Guide for Multicarrier Parcel
Management Solutions

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Understanding the megatrends shaping the need for multi-carrier shipping in consumer and B2B ecommerce

Key facts from the report:

  • “Most providers of ERP, transportation management systems (TMS), order management systems (OMS) and warehouse management systems (WMS) do not specialize in parcel capability. Rather, they partner with a noncompeting multicarrier parcel management solution (MCPMS) to support their customers. This leaves users with a gap in capability and need for a stand-alone solution.
  • “Issues around flexibility and customer experience continue to grow in tandem with demand, despite inflationary pressures and the partial reduction in delivery capacity constraints. These increases, spurred by multichannel retail and B2B e-commerce, are unlikely to reduce.
  • “Companies are faced with increased parcel delivery costs, driven by fuel and labor cost inflation, and shippers often lack the tools to optimize their transportation spend effectively.”

Multi-carrier deliveries are at the heart of nShift’s DMXM (delivery & experience management) suite of solutions. It provides enterprise-grade delivery management with a library of 1000+ ready-made carrier connections.

nShift can connect retailers and consumers to over one million PUDO (pick up / drop off) locations. Retailers can automate the carrier-booking and label-printing process. This helps retailers send out more parcels, work with more carriers, and tightly control the delivery experience.

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Gartner, Market Guide for Multicarrier Parcel Management Solutions, By Simon Tunstall, Brock Johns, Oscar Sanchez Duran, 27 May 2024.

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