REPORT

Growth under pressure:

Winning in e-commerce when every sale counts

Retail is in survival mode. The growth game has changed, and traditional strategies won't cut it anymore:

  • Margins are shrinking: last-mile delivery makes up 53% of supply chain costs.
  • Consumer spending is cautious: 43% of shoppers now seek “value” deals
  • Bad deliveries drive customers away: 78% will switch retailers over poor tracking updates

But your deliveries? They’re the untapped goldmine that drives growth and loyalty.

Download the "Growth under pressure" report now to learn how top e-commerce leaders are turning logistics into profit powerhouses.

Where should we email you the report?

The retail advantage: how smart deliveries drive growth

In 2025 and beyond, brands that fail to optimize deliveries will face higher costs, lost revenue, and disappearing customers.

But those who are flipping the script are already seeing real impact:

  • 20% increase in cart conversions
  • 90% fewer customer service issues
  • Loyalty-driving returns & retention tactics
  • Lower last-mile delivery costs & higher profitability

The secret? Mastering post-purchase experiences. And we’ll show you how.

Download report →
Growth under pressure_report

The stakes are higher than ever

If you're not prioritizing delivery, you're bleeding revenue.

85%

of shoppers say one bad delivery experience is enough

$18B

could be lost by businesses in 2025 due to abandoned carts

36%

of European online sales are cross-border.

Packed with expert insights

Download now to get insights from nShift experts on cutting costs, driving loyalty, and boosting revenue.

Retailers who treat deliveries as a post-purchase afterthought are losing customers daily. The right delivery options can increase cart conversions by 20%.

Maarten Tops

Product Director, nShift

Gen Z expects a seamless, tech-driven shopping experience. 85% of them reported a poor online retail experience in 2024. They won’t tolerate friction—deliveries must be a competitive advantage.

Carl Nilsson

VP, nShift

With last-mile delivery making up 53% of total supply chain costs, businesses that don’t optimize their carrier mix are bleeding money.

Gary Carlile

EVP Customer Growth, nShift

Start turning deliveries into your competitive advantage

Get the strategies top brands use to turn deliveries into a growth engine.

Get the insights