AI help inside the nShift platform

Meet nShift Companion

nShift Companion is the AI assistant built into the nShift platform. Ask about the checkout, shipment or returns task in front of you and get guidance in plain language, grounded in nShift documentation and, where relevant, your own setup and shipment data. You decide what to change.
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Get to the answer faster

Open it from the screen you are already working in and ask the question when it comes up.

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Ask instead of search

Find settings, understand rules and get product guidance without digging through menus or documentation.

Use the context you already have

Get answers based on the configuration or shipment you are working with, where that context is available.

Understand what happens next

See what a setting does, how a change could affect your setup and what you can improve.

Stay in control

Get an explanation and a suggestion. Your team decides what to apply.

Spend less time searching, troubleshooting and waiting

Built for the teams who run checkout, tracking and returns every day, and for the colleagues who open the tools now and then.
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Set up delivery faster

Configure a checkout, a notification flow or a returns market by asking, instead of hunting through menus and specialist notes.

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Get help the same way

Open Companion, ask your question and continue working without learning a different way to get help in each product.

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Stay in control as you go

Every change your team applies still passes your validation rules and operational constraints, so teams move faster without putting a live checkout or delivery promise at risk.

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Get answers without waiting

Get product guidance from nShift documentation and your own setup, inside the product, without raising a support ticket or waiting on a consultant.

See what you can achieve with nShift Companion:

 

Bring a real question from your checkout, tracking or returns setup.

Book a demo to see how you can:

  • find answers without leaving the product

  • understand a configuration before you change it

  • investigate a shipment by tracking or order number

  • get guidance while your team keeps control


 

Multi-carrier shipping for the AI era

nShift provides the carrier connections, tools and data behind multi-carrier shipping and delivery experience for 20,000+ businesses. Companion is built on that platform, so its answers start from how your delivery actually runs.

Learn more →

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Frequently asked questions about nShift Companion

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Is nShift Companion just another AI chatbot?

No. Companion is built into nShift Checkout, Track and Returns, beside the screen you are working in. Answers draw on nShift documentation and, in Checkout and Track, on your own configuration and shipments, so the guidance fits your account instead of a generic one.

Which products is nShift Companion available in?

nShift Checkout, nShift Track and nShift Returns. In Checkout, it helps teams understand and improve a configuration. In Track, it answers questions about the product and looks up shipments. In Returns, it answers questions about setting up and configuring returns, and about best practices.

What does Companion use to answer, and does it see my data?

Only what the product it is built into makes available.

ProductSources for answers
CheckoutnShift documentation, plus your own checkout configuration and rules
TracknShift documentation, plus the shipments you ask about by tracking or order number, from the last 31 days, up to 20 results per question
ReturnsReturns documentation and best practice, with no access to your order data

How does Companion help in nShift Checkout?

Companion summarizes a configuration, explains what a change does, and suggests improvements to delivery logic, pricing and option mix. When shoppers see relevant, convenient delivery choices, completing the purchase gets easier.

Do I need technical skills to use nShift Companion?

No. Business users ask questions and explore improvements in everyday language.

Is it safe to use AI in live delivery workflows?

Yes. Guidance from Companion is advisory, and your settings change only when your team applies a change inside the product, within the validation rules, operational constraints and safeguards that already apply.