From returns to retention: learn more about building trust and customer loyalty


Returns Essential is an easy-to-install returns solution for retailers and webshops, handling around 10,000 returns a year

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An easy-to-use returns process is essential to building trust and loyalty with shoppers. 

Today’s shoppers expect returns to be easy.  When they are not convinced by the returns policy they are less likely to buy in the first place.  Returns Essential helps retailers reduce admin, improve conversions and sales, and can be implemented within days.

Returns Essential offers:

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A cutting-edge consumer interface

that is easy for shoppers to use and navigate

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Integration with delivery management

so that the return shipping options are clearly displayed online, making it easier for the consumer to choose

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Returns tracking

so that stores and warehouses can anticipate when returned items will be arriving back

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Actionable returns data

enabling businesses to solve common problems, making returns less likely in the future

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Speed

with our Returns Essential option, the returns process can be up and running within a week

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Scalability

as the number of returns grow, retailers should seek to automate more aspects of the returns process, such as refunds. nShift customers can simply upgrade from the ‘Essential’ tier to include these services.