What if your checkout was quietly costing you 30% of sales?
In e-commerce today, the margins are thin, the noise is loud, and the customer is impatient.
Why proactive communication is a game-changer for reducing customer care costs and boosting satisfaction
By Fabian Riegel, nShift E-commerce businesses know the importance of customer satisfaction. From...
How standardized tracking data helps AI agents deliver smarter customer care across the delivery journey
It starts with a simple question: “Where is my order?”
IMRG Delivery & Cross-Border Connect 2025: Top 5 takeaways on delivery and post purchase experience
Gregory Mannix, Sales Director at nShift On 11 March at IMRG Delivery & Cross-Border Connect 2025,...
Post-Christmas returns activity is highest on “Returns Wednesday”
Wednesday 27th December saw returns hit their post-Christmas peak. How can retailers minimize the...
European E-commerce: A Patchwork of Opportunities
Europe’s e-commerce market is exceptionally appealing. It is made up of many nations, languages,...
How Retailers Can Prevent Peak Season Delivery Chaos
As we approach the busiest time of the year for ecommerce, one recurring issue highlights a...
How SMEs can use the delivery management process to maximize revenue in 2025
By Carl Nilsson, VP of Platforms & Marketplaces
Returns the key to success this Peak Week
By Maarten Tops, Product Director
Singles’ Day – what can we learn from the world’s biggest ecommerce event?
Mattias Gredenhag, CTO at nShift
Warehouse logistics the key to unlocking ‘unified commerce’ in 2025
by Johan Hellman, vice president, product & carrier at nShift
The trends that will shape ecommerce delivery in 2025
by Johan Hellman, vice president, product & carrier at nShift
A guide to successful delivery management
By Johan Hellman, VP product and carrier management
Reaching international customers could mean Black-Friday success
by Gary Carlile, Executive VP of Customer Growth