How nShift simplifies delivery management for small businesses

Businesses of all sizes are constantly seeking ways to enhance their operations and optimise their delivery processes. For small and growing businesses, this can often be a daunting task. They face unique challenges that require tailored solutions because they often have few options available that can cover the whole experience, from end to end.

The nShift SMB suite

The nShift SMB suite comprises choices at checkout, delivery management, and from Q3 2023, returns capabilities. Together, these enable retailers to offer a compelling customer experience, provide a range of delivery options for domestic and international shipping, manage inventory more closely, and digitise returns processes.

The delivery experience is critical to shaping customers’ overall perception of a retailer or webshop. Yet to date, growing businesses have few options available that can support that experience from end to end.

nShift has drawn on our global leadership in delivery management to develop a suite designed with smaller companies in mind. It’s quick and easy to implement, provides all the key capabilities businesses need, and has been designed from the ground up to provide an exceptional experience for customers.

Our platform integrates seamlessly with e-commerce applications and marketplaces including Shopify, WooCommerce, Klarna, and Magento among many others.

More than anything else, it’s been designed from the ground up to provide an exceptional experience for customers. It helps by offering:

• An end-to-end delivery management capability – a highly integrated suite that tracks each order from the website checkout to the customer’s doorstep, and back again (if necessary)
• A self-service platform for international growth – with preconfigured connections to leading carriers in each target market, and the means for businesses to add their own and make changes when needed, giving small retailers and web shops the infrastructure to compete in new markets
• Automated returns – enabling customers to easily request returns, and generate shipping labels, directly within the retailer’s website or app (from Q3 2023)
• Seamless integration with all leading e-commerce applications – including shopping carts, marketplaces, and payment platforms such as Shopify, WooCommerce, Magento, Klarna, and Bol.com
• Increased use of low-emissions deliveries – “badges” at checkout help customers clearly identify delivery options with the smallest carbon footprint, helping retailers minimise their environmental impact

Empowering small businesses

Our goal is to provide a platform which helps SMBs achieve e-commerce success and turn fulfilling deliveries into an opportunity to differentiate and build customer loyalty. Giving customers a better experience will encourage customer loyalty, repeat purchase, and drive growth.

By empowering them with real-time analytics, and optimisation features, nShift helps small businesses enhance their operations, reduce costs, and deliver superior customer experiences.