New nShift Insurance protects retailers from “porch piracy”

How much are retailers losing?

According to nShift partner XCover, the typical insured loss for damaged packages is €218, and insured missing packages typically cost €295.  

Over half of consumers say they receive damaged goods each year.

Meanwhile, “porch piracy” - the theft of parcels left in doorways and other “safe places” - increased 57% in 2023 with estimated losses of €236m (£200m) in the UK alone.

How can retailers protect themselves from losses?

While many carriers provide insurance for the parcels they deliver, they don’t always give the peace of mind retailers need.  Terms and conditions can vary considerably, and claims can take a long time to be settled.

Yet customers expect to receive replacement items immediately.  Retailers must pick up the tab in the meantime.

This is why nShift provides a simple insurance offer for brands and webshops that is tailored to the needs of ecommerce companies.  It provides swift refunds for items that are lost, stolen, or damaged in delivery – across all the delivery partners retailers use.

nShift Insurance enables retailers to reduce operating risks and provide better customer service.

Easy insurance for ecommerce deliveries

nShift Insurance is available across its delivery management portfolio. If you’re using nShift Ship, nShift Delivery, or nShift Transsmart, you can activate it straight away.

Benefits include:

• Simplified process - carrier-agnostic, global protection covering all available carriers
• Greater customer loyalty - through a seamless claims process that offers faster payouts, and speedier replacements
• Tailored protection options - so retailers are adequately protected for the products they sell
• Convenience – fully embedded into a merchant’s working processes (such as booking and label printing)
• No minimum wait times - investigations are started without having to wait for carriers marking parcels as lost or damaged
• Quick payouts for approved claims - our partner XCover aims to complete 95% of claims within three days of claim filing
• Reimbursements relative to loss - equal to the full retail value of lost, stolen, or damaged goods

Tailored protection options - that can be attached in-path or at an account level

A great alternative to carrier insurance

Retailers take great care to ensure customers receive their items in the best condition. But accidents can happen. And criminals increasingly spy opportunities in customers’ “safe places” for deliveries.

While customers should expect immediate replacements for their purchases, retailers shouldn’t have to absorb the losses while waiting for their claims to be settled.

As ecommerce continues to grow, the risks from lost, stolen, or damaged deliveries increases. nShift Insurance provides a great alternative to delivery insurance provided by carriers.

Talk to our sales team to start protecting your shipments with nShift Insurance.