Consumers often prefer to buy from independent retailers. But these companies are set to miss out to the big online marketplaces if they don’t perfect the delivery experience.
Research shows most consumers will not compromise on the quality or speed of the delivery process. Almost three quarters (72.5%) say poor deliveries mean they will stop recommending the retailer.
Our latest guide, “Building the brand with distribution and delivery”, shows how quick delivery and easy returns are essential to creating a workable alternative to the leading online retailers.
It explains how vendors can significantly build their brand, boost revenue, and build better relationships with customers.
To find out how, download the full report.