For 25 years, Backshop has supplied products that help people work comfortably and economically. As the company scaled sales from its showroom, web shop and warehouse, delivery operations became a bottleneck. The team needed a system that would simplify the entire delivery process end to end, while giving customers clear status updates.
Backshop’s logistics were complex and time consuming to manage. Orders originated from multiple channels, and staff had to perform many manual steps to keep goods moving. The processes were error-prone, and switching between carriers or flows took too long.
Backshop implemented nShift Transsmart, integrated with the company’s existing CRM system, Exact. nShift set up the integrations so the team could get value fast, and everything was up and running quickly.
The new flow automates shipping from order intake to packing slip and label creation, and Backshop are now enjoying the benefits of a fully streamlined delivery management process.
Backshop’s delivery management is now faster and lighter to run. Manual actions have been removed, mistakes have dropped, and customers receive timely track-and-trace updates. The leaner process frees people to focus on sales and service, not admin.