For 25 years, Backshop has supplied products that help people work comfortably and economically. As the company scaled sales from its showroom, web shop and warehouse, delivery operations became a bottleneck. The team needed a system that would simplify the entire delivery process end to end, while giving customers clear status updates.
Challenge
Backshop’s logistics were complex and time consuming to manage. Orders originated from multiple channels, and staff had to perform many manual steps to keep goods moving. The processes were error-prone, and switching between carriers or flows took too long.
Sales arise from our showroom, but also from our webshop. So we deliver from our own location and our own warehouse and process orders daily. It is very important that the logistics processes run smoothly, but we had to carry out too many actions to ultimately be able to deliver.
Mandy Kornet
Backshop
Solution
Backshop implemented nShift Transsmart, integrated with the company’s existing CRM system, Exact. nShift set up the integrations so the team could get value fast, and everything was up and running quickly.
We can now work very pragmatically and switch very quickly. That is great for us and our customers.
Mandy Kornet
Backshop
The new flow automates shipping from order intake to packing slip and label creation, and Backshop are now enjoying the benefits of a fully streamlined delivery management process.
The entire process – from receiving an order to processing the packing slip and shipping label – is automated. This saves us a lot of time, but also prevents us from making small mistakes in the process. As a result, we can also provide feedback to our customers faster or, for example, to sales channel Bol.com. The track and trace information is immediately available and is automatically created and updated. So everything is much more streamlined.
Mandy Kornet
Backshop
Results
Backshop’s delivery management is now faster and lighter to run. Manual actions have been removed, mistakes have dropped, and customers receive timely track-and-trace updates. The leaner process frees people to focus on sales and service, not admin.
By implementing smarter software, far fewer hands are needed, leaving a lot of time for other things. A great opportunity to grow and keep growing at Backshop!
Mandy Kornet
Backshop
