Joutsen has been growing its online sales for more than a decade, but growth brought operational strain. Their warehouse staff were spending excessive time creating shipping documents, jumping between systems, and manually tracking parcels.
To scale efficiently, Joutsen needed a centralized, automated delivery management solution.
Before nShift, Joutsen’s shipping workflow depended on manual tasks and multiple disconnected tools.
As parcel volumes continued to rise, the team knew the current setup would not keep pace. They needed a multicarrier platform capable of automating the process, managing all carriers in one place, and seamlessly connecting to ERP and webshop systems.
Joutsen chose nShift Ship because it could integrate cleanly with all three of their critical systems: ERP, webshop, and shipping.
This created one unified flow where all shipments, carriers, and labels are managed in a single platform, eliminating the need to switch between portals.
Customers also benefit from quicker access to information, as the team can now track orders from one place.The operational gains were immediate and significant.
Joutsen now saves 2–3 hours per day, thanks to:
The improvements have also positioned the company for future growth: