Joutsen has been growing its online sales for more than a decade, but growth brought operational strain. Their warehouse staff were spending excessive time creating shipping documents, jumping between systems, and manually tracking parcels.
To scale efficiently, Joutsen needed a centralized, automated delivery management solution.
Challenge
Before nShift, Joutsen’s shipping workflow depended on manual tasks and multiple disconnected tools.
It was taking a lot of time for our warehouse workers to create the required paperwork and track shipments via multiple portals.
Sami Salonen
Logistics & IT Manager, Joutsen
As parcel volumes continued to rise, the team knew the current setup would not keep pace. They needed a multicarrier platform capable of automating the process, managing all carriers in one place, and seamlessly connecting to ERP and webshop systems.
Solution
Joutsen chose nShift Ship because it could integrate cleanly with all three of their critical systems: ERP, webshop, and shipping.
This created one unified flow where all shipments, carriers, and labels are managed in a single platform, eliminating the need to switch between portals.
nShift has helped us to connect our ERP, webshop and shipping platforms by creating a two-way integration between each one. Without nShift, we wouldn’t have been able to manage our growing parcel volumes across these three systems.
Sami Salonen
Logistics & IT Manager, Joutsen
Now our customers only have to provide one piece of information and we can find their order very quickly. This has allowed us to provide our customers with the best possible service.
Sami Salonen
Logistics & IT Manager, Joutsen
Results
The operational gains were immediate and significant.
nShift has made our warehouse work much more efficiently and has saved us a lot of money. The platform has easily saved us between 2 to 3 hours per day.
As e-commerce continues to gather pace and our parcel volumes increase, I believe this figure will grow rapidly.
Sami Salonen
Logistics & IT Manager, Joutsen
Joutsen now saves 2–3 hours per day, thanks to:
- automatic label printing
- removal of manual parcel entries
- unified tracking
- elimination of webshop-to-warehouse inconsistencies
We no longer have to manually print labels, use multiple portals, and copy and paste webshop tracking links.
Sami Salonen
Logistics & IT Manager, Joutsen
The improvements have also positioned the company for future growth:
The best part of the platform is that, as we grow and need to make changes, nShift has changed with us and has proven it can be relied on. Also, it has such a wide range of features that we don’t need to look at other systems to find the solutions we need.
It is the perfect system for growing retailers.
Sami Salonen
Logistics & IT Manager, Joutsen
