Customer stories

Tiktak / Segafredo Zanetti automates shipping and reduces errors

Written by nShift | Nov 21, 2025 7:45:00 PM

Tiktak / Segafredo Zanetti supplies coffee, tea, chocolate milk and associated products across the Netherlands and beyond. As parcel volumes grew, manual carrier booking and label printing slowed operations and introduced risk. The team wanted a single connection to multiple carriers, automated paperwork, and clear shipment visibility for customers and service teams.

Challenge

Manual booking and labelling were consuming time and creating opportunities for mistakes. Growing volumes and a mix of regular carriers required a scalable, automated way to register shipments and print the correct label every time. 

Solution

Tiktak / Segafredo Zanetti rolled out nShift integrated with Unit4, and now ships tens of thousands of parcels through the platform every year. The process moved from manual lookups and portal printing to a single, automated flow from ERP to label.

The Unit4 integration is seamless and designed for day-to-day work on the floor. Operators stay in their normal screens while the system handles carrier selection and labeling in the background. If a warehouse receipt is canceled, the correct carrier label reprints automatically so the parcel path stays consistent.

Results

  • Automated shipment creation and labels remove manual registration and reduce handling time
  • Fewer mistakes thanks to data flowing from ERP to carrier selection and label printing
  • Proactive tracking gives customers and service teams a consistent view of parcel status
  • Future-ready carrier mix with a single connection that can add more carriers when needed