Tiktak / Segafredo Zanetti supplies coffee, tea, chocolate milk and associated products across the Netherlands and beyond. As parcel volumes grew, manual carrier booking and label printing slowed operations and introduced risk. The team wanted a single connection to multiple carriers, automated paperwork, and clear shipment visibility for customers and service teams.
Challenge
Manual booking and labelling were consuming time and creating opportunities for mistakes. Growing volumes and a mix of regular carriers required a scalable, automated way to register shipments and print the correct label every time.
We no longer have to register our shipments manually.
Gert-Jan Mulder
Financial Manager, Tiktak / Segafredo Zanetti
Solution
Tiktak / Segafredo Zanetti rolled out nShift integrated with Unit4, and now ships tens of thousands of parcels through the platform every year. The process moved from manual lookups and portal printing to a single, automated flow from ERP to label.
Previously, for deliveries to the mass market, we had to look up the customer on the carrier's portal or enter it manually. The labels were printed from this portal and applied to the parcel shipment. Now we are working with nShift, it’s all fully automated, so much less labor-intensive and less prone to mistakes.
Gert-Jan Mulder
Financial Manager, Tiktak / Segafredo Zanetti
The Unit4 integration is seamless and designed for day-to-day work on the floor. Operators stay in their normal screens while the system handles carrier selection and labeling in the background. If a warehouse receipt is canceled, the correct carrier label reprints automatically so the parcel path stays consistent.
The logistics employee does not notice the presence of nShift. During the cancellation of the warehouse receipt, the carrier label is printed automatically without additional actions. We now make fewer mistakes and save time. And our customers can keep track of where the parcel is with track and trace. This gives us the opportunity to proactively inform them about the shipments.
Gert-Jan Mulder
Financial Manager, Tiktak / Segafredo Zanetti
Results
- Automated shipment creation and labels remove manual registration and reduce handling time
- Fewer mistakes thanks to data flowing from ERP to carrier selection and label printing
- Proactive tracking gives customers and service teams a consistent view of parcel status
- Future-ready carrier mix with a single connection that can add more carriers when needed
We ship with a number of regular carriers. But there could be many more in the future. The option is available thanks to this connection. That gives us a lot of freedom for the future.
Gert-Jan Mulder
Financial Manager, Tiktak / Segafredo Zanetti
