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Laithwaites toasts enhanced customer delivery experience with nShift

Written by nShift | Sep 23, 2024 8:26:40 AM

 

Laithwaites partners with nShift to revolutionize delivery management and enhance the post-purchase customer experience.

Leading UK wine retailer invests in our delivery & experience management software to support future growth.

We are really excited that Laithwaites, the renowned direct-to-consumer wine retailer, has chosen nShift as its UK multi-carrier delivery & experience management partner.
 
Working together, we will streamline Laithwaites' logistics operations, facilitate carrier expansion, and significantly enhance the consumer delivery experience.
 
Our platform combines core and comprehensive components of delivery management with cutting-edge consumer-facing experience applications. With our solutions, Laithwaites can optimize the logistics processes and provide customers with more transparency and control over their deliveries.
 
Laithwaites will:

 

Optimize delivery management with nShift Ship

Which will enable the brand to manage and optimize their shipping processes, offering a unified platform to handle multiple carriers and streamline shipment creation, label printing, and dispatching.

Build the customer experience with nShift Track

Enabling Laithwaites to provide customers with real-time tracking information, ensuring complete visibility of their orders from dispatch to delivery. This will enhance customer satisfaction by keeping them informed about their delivery status at all times.

Offer more delivery choice with nShift Checkout

Our Checkout solution integrates seamlessly with Laithwaites’ ecommerce platform, providing customers with flexible delivery options at the point of purchase. This feature will allow customers to choose their preferred delivery methods, improving the overall shopping experience and increase conversion rates.

As Laithwaites puts it:

“With nShift’s advanced technology and expertise, we can optimize our logistics processes and provide our customers with more transparency and control over their deliveries.

“This partnership will undoubtedly support our growth ambitions and help us maintain our commitment to exceptional service.”

We’re looking forward to working closely with Laithwaites to support their growth, build the experience for customers and enhance their delivery operations.

Get in touch with us if we can help you do the same.