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Track – software til tracking af pakker

Løsningen til kommunikation om leveringsstatus via flere kanaler 

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Se funktionerne i nShift Track, den banebrydende software til branded tracking af pakker, der holder dine kunder opdateret om status for deres leveringer

nShift Track Core functionalities

Functionality Benefit Essential Professional Premium
Branded Tracking Portal Create brand loyalty and reduce final mile friction inside a richly branded tracking experience  icon-tick-yes icon-tick-yes icon-tick-yes
Branded MyParcels experience With over 40m downloads, MyParcels allows consumers to track all their orders in one convenient app whilst still allowing retailers to brand and market their specific orders icon-tick-yes icon-tick-yes icon-tick-yes
Branded status messaging Reduce WISMO calls and open new marketing channels in the places where customers live their digital lives icon-tick-no All status
Email & SMS 
+ social channels
Normalized tracking events Remove customer confusion with consumer-friendly tracking status descriptions icon-tick-yes icon-tick-yes icon-tick-yes
Estimated Delivery Date Provide customers with an accurate delivery date of their order and minimize customer service enquiries icon-tick-yes icon-tick-yes icon-tick-yes
Split Shipment handling Remove the confusion for customers when shipping their order from multiple locations icon-tick-yes icon-tick-yes icon-tick-yes
Feedback Capture customer feedback in the moment, act on it and build greater customer loyalty icon-tick-yes icon-tick-yes icon-tick-yes
Customer Service & Returns links Allow customers to easily contact you and research your returns policy – reducing customer frustration  icon-tick-yes icon-tick-yes icon-tick-yes
Marketing campaigns (multi-domain) Increase sales and reduce time to next purchase with up to 30% click through rate in the moments when customers are most engaged icon-tick-yes icon-tick-yes icon-tick-yes
Tracking API Extend customer tracking to My Account pages, mobile apps and reporting applications icon-tick-yes icon-tick-yes icon-tick-yes

Customer Service view

Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable icon-tick-yes icon-tick-yes icon-tick-yes
Insight – Reporting Measure delivery trends and performance of carriers to ensure customers are receiving the best experience in their post purchase journey icon-tick-no icon-tick-yes icon-tick-yes
Data Export Use tracking data blended with other key business information to unlock new opportunties and cost savings% icon-tick-no icon-tick-yes icon-tick-yes
 Data Storege  Data is saved for the current year plus one or current plus seven years for Premium icon-tick-yes icon-tick-yes icon-tick-yes
Additional Storage Additional year of data storage  (current plus last year included 
in Essential and Professional, 7 years included in Premium) – 5%
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*Please note that SMS and WhatsApp will incur additional messaging charges

 

nShift Track – ScanApp

Functionality Benefit Essential Professional Premium    
ScanApp Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable Icon-explanation Icon-explanation Icon-explanation Icon-explanation Icon-explanation
Container API

 

Optimise warehouse and in store operations by integrating ScanApp functionality directly into WMS, OMS and ERP systems

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