Track – programvare for pakkesporing

nShift Track Core functionalities

Functionality	Benefit	Essential	Professional	Premium
Branded Tracking Portal	Create brand loyalty and reduce final mile friction inside a richly branded tracking experience
Branded MyParcels experience	With over 40m downloads, MyParcels allows consumers to track all their orders in one convenient app whilst still allowing retailers to brand and market their specific orders
Branded status messaging	Reduce WISMO calls and open new marketing channels in the places where customers live their digital lives		All status Email & SMS	+ social channels
Normalized tracking events	Remove customer confusion with consumer-friendly tracking status descriptions
Estimated Delivery Date	Provide customers with an accurate delivery date of their order and minimize customer service enquiries
Split Shipment handling	Remove the confusion for customers when shipping their order from multiple locations
Feedback	Capture customer feedback in the moment, act on it and build greater customer loyalty
Customer Service & Returns links	Allow customers to easily contact you and research your returns policy – reducing customer frustration
Marketing campaigns (multi-domain)	Increase sales and reduce time to next purchase with up to 30% click through rate in the moments when customers are most engaged
Tracking API	Extend customer tracking to My Account pages, mobile apps and reporting applications
Customer Service view	Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable
Insight – Reporting	Measure delivery trends and performance of carriers to ensure customers are receiving the best experience in their post purchase journey
Data Export	Use tracking data blended with other key business information to unlock new opportunties and cost savings%
Data Storege	Data is saved for the current year plus one or current plus seven years for Premium
Additional Storage	Additional year of data storage  (current plus last year included  in Essential and Professional, 7 years included in Premium) – 5%

*Please note that SMS and WhatsApp will incur additional messaging charges

nShift Track – ScanApp

Functionality	Benefit	Essential	Professional	Premium
ScanApp	Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable
Container API	Optimise warehouse and in store operations by integrating ScanApp functionality directly into WMS, OMS and ERP systems