Customer experience product tour

Create incredible ecommerce customer experiences from Checkout to Returns

Deliver a flawless and connected e-commerce customer journey, that inspires through exceptional delivery standards and cultivates customer loyalty.

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CXsuite

Enhancing the ecommerce customer experience when purchasing from your online store has become increasingly crucial.

As in-store shopping declines and online shopping continues to soar, establishing digital connections with your brand plays a significant role in driving a lasting customer relationship.

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A quick tour of nShift Checkout

Increase revenue and customer loyalty before they hit the buy button with nShift Checkout

  • Delivery choice
    Provide a diverse selection of multi-carrier delivery options tailored to meet the customer's needs, such as promoting sustainability.
  • Convenience for the shopper
    Provide shoppers with the freedom to select from a variety of convenient options, such as in-locker, PUDO, or flexible delivery times.
  • Communication to build loyalty
    Engage with your customers and empower them to contribute to the success of their deliveries, fostering loyalty and encouraging repeat purchases.


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A quick tour of nShift Track

Improve customer loyalty by keeping shoppers up to date with the status of their deliveries in your own branded tracking pages.

  • Give them a choice 
    Empower your customers with the freedom to decide how they want to stay informed about their orders. With our multi-channel status updates, including WhatsApp, SMS, Email, and Social channels, they can choose the method that suits them best.
  • Conveniently in touch 
    When shoppers can track their orders, it drastically reduces the number of WISMO (or “where is my order”) calls. Let shoppers feedback directly to you and avoid delivery frustrations.
  • Communicate your way
    A portal that helps you to build brand loyalty and create marketing messages to customers when they are most engaged with the brand.


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A quick tour of nShift Returns

Digital returns improve the experience for consumers, save time for warehouses and reduce inventory admin

  • Choice of refund or exchange 
    Turn returns into retention. Our consumer-friendly digital returns portal makes offering exchange options and refunds easier.
  • Convenience for your warehouse

    Efficiently process returned items and prepare them for resale in record time. Unlock valuable data insights that enhance your processes and boost effectiveness.

  • Communication on both sides
    Keep your customers informed every step of the way with our branded automated email notifications, tracking their returns throughout the entire process. Stay updated in real-time on the status of the returns as soon as data becomes available from the carrier.

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Try the Misfits live demo store

Our Misfits demo site gives you an insight into some of the features that enhance the e-commerce customer experience with live versions of our Checkout, Track and Returns solutions.

Explore the demo site
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or watch the Misfits video walkthrough of the customer journey

Clients

Successful brands manage deliveries with nShift

Customer stories
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Start creating the best customer experience

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