nShift named a Representative Vendor in 2024 Market Guide for Multicarrier Parcel Management by Gartner®

Last update: 08.08.2025

In this blog:

1. Gartner® names nShift as a Representative Vendor in 2024 Market Guide for Multicarrier Parcel Management
2. The report found that…
3. The need for stand-alone multicarrier shipping software
4. Facilitating logistics and transforming the shopping experience
5. Further reading: Gartner® Multicarrier Parcel Management report FAQs

Gartner® names nShift as a Representative Vendor in 2024 Market Guide for Multicarrier Parcel Management

The new report by Gartner predicts by 2028, global parcel delivery volumes will increase by approximately 40%.

Gartner®, a company delivering actionable, objective insight to executives and their teams, has named nShift as a Representative Vendor in its report “Market Guide for Multicarrier Parcel Management Solutions.”

The report found that…

• Global parcel delivery volumes continue to grow, despite macroeconomic challenges and significant regional variations.
• Issues around flexibility and customer experience continue to grow in tandem with demand, despite inflationary pressures and the partial reduction in delivery capacity constraints. These increases, spurred by multichannel retail and B2B e-commerce, are unlikely to reduce.

Companies are faced with increased parcel delivery costs, driven by fuel and labor cost inflation, and shippers often lack the tools to optimize their transportation spend effectively.

The need for stand-alone multicarrier shipping software

The Market Guide for Multicarrier Parcel Management Solutions also identifies that most providers of ERP, transportation management systems (TMS), order management systems (OMS) and warehouse management systems (WMS) do not specialize in parcel capability. Rather, they partner with a noncompeting multicarrier parcel management solution (MCPMS) to support their customers. This leaves users with a gap in capability and need for a stand-alone solution.

Businesses shipping large volumes of parcels need specialized delivery software with the carrier connections they need.

Facilitating logistics and transforming the shopping experience

Multicarrier parcel management holds the key to overcoming complex shipping requirements, building scale, driving up efficiency and enabling the business to grow beyond limits. But it can also do more than that.

nShift’s suite of delivery and experience management solutions combine the core components of multicarrier delivery management – such as a library of 1000+ carriers – with customer-facing applications. This transforms deliveries from a world of boxes into real growth opportunities for retailers, providing a joined-up, end-to-end experience from the checkout to the doorstep.

Gartner, Market Guide for Multicarrier Parcel Management Solutions, By Simon Tunstall, Brock Johns, Oscar Sanchez Duran, 27 May 2024.

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Further reading: Gartner® Multicarrier Parcel Management report FAQs

What is the Gartner® Multicarrier Parcel Management report?

The Gartner® Multicarrier Parcel Management report provides an in-depth analysis of leading parcel shipping solutions, helping businesses understand options for managing multiple carriers effectively.

Why is multicarrier parcel management important for businesses?

Managing multiple parcel carriers allows businesses to optimize shipping costs, improve delivery speed, and enhance customer satisfaction by choosing the best carrier for each shipment.

How can businesses benefit from using multiple parcel carriers?

Using multiple carriers increases flexibility, reduces dependence on a single provider, enables cost negotiation, and improves service coverage across regions.

What are the key trends in parcel shipping for 2024 according to Gartner?

Key trends include greater adoption of automation, increased focus on sustainability, enhanced data analytics, and rising customer expectations for faster, more transparent deliveries.

How does technology influence multicarrier parcel strategies?

Technology enables seamless integration with carriers, real-time tracking, dynamic carrier selection, and data-driven decision-making to optimize parcel shipping operations.

What challenges do companies face with multicarrier parcel management?

Challenges include system integration complexities, inconsistent data formats, managing different carrier policies, and balancing cost versus service quality.

How can companies optimize costs using a multicarrier parcel approach?

Companies can analyze shipment data, select carriers based on cost-performance metrics, leverage volume discounts, and automate carrier choice to minimize expenses.

What role does data analytics play in managing multiple carriers?

Data analytics provides insights into shipping patterns, carrier performance, and cost drivers, enabling continuous improvement and strategic decision-making.

How do sustainability considerations affect parcel carrier choices?

Sustainability drives businesses to select carriers with greener delivery options, carbon-neutral services, and eco-friendly packaging to reduce environmental impact.

How should businesses prepare for future changes in parcel shipping?

Businesses should invest in scalable technology, monitor industry trends, focus on customer experience, and adopt flexible carrier strategies to stay competitive.