Solved webinar series · Episode 1

Returns, rewritten: From cost to value

26 Feb 2026 • 12pm GMT / 1pm CET • 30 mins • Zoom


Returns are getting harder to manage and more expensive. Visibility gaps lead to poor returns management, which drives revenue loss, higher operational cost, and weaker customer loyalty.

Join us for a live 30-minute expert webinar on:

  • The 2026 trends changing returns expectations and operating costs

  • How retailers like Triumph and Hunkemöller are modernising returns

  • Live demo: solve a realistic returns issue in a returns portal built for retailer control, visibility, and flexibility


Solved is nShift’s monthly 30-minute webinar series on delivery challenges and how to fix them. Expert-led, practical, and designed for busy teams.

Save your seat:

Why attend

Returns are a structural tax on retail, compounded by shipping, handling, restocking, markdowns, and write-offs.

This session shows how end-to-end visibility and better reasons data help you segment and act:

  • See the full returns journey

  • Capture usable return reasons

  • Segment customers and outcomes

  • Speed up recovery and cut WISMR

Save my seat
Jyo

Jyo Saikia

Product Specialist Director, nShift

thomas-bailey

Thomas Bailey

Product Innovation Lead, nShift

josh-barber

Josh Barber

Product Integration Specialist, nShift

"Understanding the reasons behind returns and the risk involved with individual returns will be a real focus in 2026 as retailers look for ways to maximize revenue from successful conversions."

Mike Cassidy, Signifyd

Why returns demand your attention in 2026

2 in 3 shoppers returned at least one item in 2025
(Rithium)
19.3% of online sales returned in 2025
(NRF)
Retail returns increased 17% YoY in 2025
(Signifyd)

Bonus: Your free guide

Save your seat now and we'll send you our free "Fix the Returns" guide right away - a practical playbook for improving trust, visibility and margin on your returns.

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